Training Specialist

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Act as a trusted training expert to deliver enterprise-level programs across multiple software platforms, driving high-quality client engagement and supporting MRI's reputation as a leader in the real estate technology sector. You'll manage the full training lifecycle — from new enterprise clients to running structured webinars and fulfilling paid training requests — ensuring our clients get maximum value from MRI solutions. This is a fantastic opportunity for a dynamic professional passionate about helping clients succeed through effective learning and adoption of innovative SaaS platforms.

As a Training Consultant, you will be responsible for the following:
- Acting as a 'solutions expert' by delivering tailored training sessions to clients across various platforms, helping them achieve their business objectives- Leading structured training across Box and Dice, Vault (Commercial, Projects, FMS), Agora Insights, and Secure Sign- Managing monthly update webinars and coordinating closely with internal stakeholders to deliver current and relevant content- Handling all paid training engagements and ensuring these are completed to a high standard across supported platforms- Executing and maintaining process workflows related to training delivery to ensure consistency and quality- Coordinating onboarding and long-term training programs for enterprise clients, supporting their growth and success

RESPONSIBILITIES:
- Develop and maintain a strong understanding of supported platforms to provide expert-level guidance to clients- Collaborate with sales, account management, and product teams to align training content with client needs and product updates- Maintain detailed records of training delivery, feedback, and process adherence- Manage multiple training projects simultaneously, ensuring timely completion and client satisfaction- Execute monthly webinars to keep clients informed of new features, enhancements, and best practices- Support continuous improvement by gathering client feedback and identifying opportunities to enhance training delivery- All other duties and responsibilities as assigned- Deliver engaging training sessions to clients, both online and in-person where required

**REQUIREMENTS**:

- At least 2 years' of experience in a role involving training or facilitation, ideally in a SaaS and client-facing environment
- Comfortable leading training sessions in front of groups (in-person or on-line)
- At least 1 year of experience working with SaaS platforms
- Demonstrated success in managing multiple client concurrent training projects with competing priorities with a focus on quality and timeliness
- Technologically savvy with a demonstrated ability to learn new systems quickly

DESIRED SKILLS:
- Familiarity with real estate CRM platforms and industry terminology- Experience with enterprise onboarding workflows and documentation- Knowledge of cross-functional tools such as Zendesk, Process Street, Confluence, and Jira

WHAT MAKES THIS A GREAT OPPORTUNITY?- Work for a global industry leader with nearly five decades of experience and innovation- Flexible work environment and an engaging, supportive culture- Opportunity to impact client success by driving product knowledge and adoption- Join a collaborative team passionate about delivering outstanding customer experiences

BENEFITS:

- Flexible working arrangements
- Base salary
- 6x Flexi AnyDay (pro-rata): knock 2.5 hours off your day
- Me Days: additional 3 days of annual leave for qualifying employees
- Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories

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