Regional Lead, Apac Employee Experience And Concierge Operations

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
Our Regional Lead, APAC Employee Experience and Concierge Operations is responsible for leading and managing a regional team of Concierge and Guest Services staff to deliver exceptional experiences to staff and their visitors across both office and remote workplace experience programs. Leading by example and representing both the JLL and the Atlassian brand to the highest standard.
The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.
**An overview of the role**:
Manage high-volume support tickets across Experience products, including gatherings, event support, and 'For You' services. Maintain lobby and front desk areas.
Meet with client to understand new offerings and plan regional implementation.
Provide warm, professional welcome to all Atlassian staff, visitors, and vendors.
Oversee roster development and provide backup support.
Coordinate conference room scheduling and support.
Maintain professional presentation and uphold grooming standards.
Support emergency response and act as floor warden when required.
Proactively communicate with clients for effective service delivery.
Support large in-house Atlassian events as needed.
Assist with Food and Beverage services and order placement.
Develop operational reporting to demonstrate service quality.
Manage team through meetings and one-on-ones.
Handle recruitment, development, and performance management.
Develop Global Concierge Playbook with peers and lead.
Support remote APAC sites in Concierge matters.
Assist Global Concierge Lead, Regional Facilities Lead, and Global Account Lead.
Maintain financial accountability within scope.
**Sound like you? This is what we're looking for**:
We're seeking a customer-focused problem solver who thrives under pressure. You'll need excellent communication skills, a knack for hitting targets, and a talent for building client relationships. Most importantly, you're an active listener who truly understands customer needs. Ready to create exceptional experiences? Join our team and make a difference
This is an onsite role and will be required to be in the client Sydney office. Flexible work arrangements may be considered on a case-by-case basis and are not guaranteed.
We are looking for a senior operational leader, who brings professionalism and hospitality knowledge to our team.
A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client.
Experience leading and managing a reception/concierge team or in experience services, hospitality, or events, and knowledge of commercial real estate or hospitality industry.
Prior experience in facilities, property management, hospitality or related field preferred
**What you can expect from us**:
You'll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries an