Customer Applications Lead

2 weeks ago

Melbourne, Victoria, Australia Asahi Beverages Full time

**Your Impact**:
**Key Responsibilities**:
The day to day role of the Customer Applications Lead is a hands on role and will include overall accountability for:

- Provide governance oversight, standards and technology roadmap for enterprise CRM, B2C and marketing services.
- Provide input on developing and refining architectural standards.
- Support Project teams on all technical change requests, risks & issues, schedule detail and any governance support, and sign-off of all technical deliverables. Govern transition to support activities on behalf of the Operational team.
- Assists the Group Head off Applications to manage key service providers to contracted service levels.
- Establishes a one-team culture across key Service Providers, internal staff, and captive resources.
- Ensure appropriate support coverage exists for services deployed throughout the Asahi Beverages landscape.
- Ensure all work is carried out in a secure manner complicit with Asahi policies and standards
- Patch vulnerable systems in line with Asahi policy and standards
- Ongoing improvement initiative in place, with continuous improvements recommended and implemented, improving end-user experience and operational stability.
- Monitor and track growth in core technical resource utilisation and ensure that capacity planning is undertaken proactively to match business growth and change.
- Identification of opportunities to leverage available technologies to the benefit of Asahi Beverages.

**About you**:
You are an expert across the Salesforce, CRM & Marketing Cloud platforms. With a clear drive to deliver business improvements and upskills others around you.

Additionally:

- A minimum of 8-10 years' experience in customer management platforms support and improvement activities
- 3+ years in a Technical Lead or similar capacity
- 5+ years' experience working as a Salesforce CRM SME on large enterprise environments.
- Expertise across Salesforce CRM and Marketing Cloud platforms.

**Why us?**

Asahi Beverages is one of the leading beverage companies in Australia and New Zealand with a rich and varied history. Comprising some of Australia and New Zealand's most loved brands, the company's Regional Hub is based in Melbourne with three Business Divisions - Asahi Lifestyle Beverages (formerly Schweppes Australia), Carlton & United Breweries (CUB) in Australia; and Asahi Beverages NZ and The Better Drinks Co. in New Zealand. There's always a great deal going on and opportunities abound for those ready to take them.

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