Customer Service Representative

**Essentials to be included**
- **Title**: Customer Service Representative
- **Dept**: Service
- **Category/specialty**: Call Centre & Customer Service Customer Service - Call Centre (Seek)
- **Location + model (hybrid/onsite/remote etc)**: XXX & Onsite
- **Job type (permanent Full-time/ part-time OR, casual/ contract)**: xxx
- **Salary/wage range (include max overtime + meal allowances with top range)**: xxx
- **Job ID**: xxx
- **Date posted**: xxx
- **Expiry**:xxx
- **Key selling points/keywords for searches results or social posts e.g.**:

- Customer Service Representative, CSR, customer service, customer service support, customer service coordinator, customer action team coordinator, account manager, sales assistant, sales coordinator

**About the role**

An exciting and immediate (or insert start date) opportunity for a CSR professional to be part of our world class service model within our growing customer service team. The position will work across (insert shift info + hours). You will have a depth of knowledge of our products and customer's. This will be achieved by demonstrating analytical thinking, comprehending our business systems and exceptional communication skills. A great opportunity to develop & progress in your sales career. Duties include:

- Takes responsibility for their customers through providing accurate & timely information regarding purchase orders
- Manages the process of customer purchase orders from order entry through to shipment by consistent & accurate communication with internal & external customers
- Investigates customer issues & seeks to understand the needs of the customer beyond their expectation
- Committed to expanding their knowledge of MCC's products & services
- Functions collaboratively within diverse departments, groups & across the plant to achieve common goals. Demonstrates the ability to be a good team player by assisting colleagues within the plant as required
- Exhibits understanding & appreciation of opposing perspectives on issues & adapts a flexible approach as situations change.

**About MCC**

Established in 1903, MCC has grown to become the world's largest leading & most award-winning label print manufacturer. We strive to deliver label innovation & are producers of the world's most prominent brands in Beverage, Wine & Spirits, Food & Diary, Personal Care & Beauty, Home Care & Laundry, Healthcare, Durables & Technical and Automotive & Chemical consumer products. We employ 13,000+ dedicated people worldwide with business operations in 100+ plants in 29 Countries. Within Australia & New Zealand alone we operate 14 label producing operations with 1100+ employees including Hally Labels, Kiwi Labels, Rapid Labels & MCC Verstraete Australia businesses.

**About you**
- Microsoft Word, Excel & Outlook intermediate proficiency
- Shows solid PC skills with the ability to learn new systems quickly
- Ideally you will have experience in customer service within the manufacturing industry
- Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships
- Excels in organisation & time management skills
- Sound verbal & written communication skills
- Ability to work autonomously as well as in a collaborative team
- Demonstrates a problem-solving acumen with strong attention to detail
- Proactive in style & initiative driven whilst remaining positive & resilient
- Flexible & adaptable to change
- Must have reliable transport
- Eligible Australian/New Zealand working rights.

**The benefits**
- Competitive remuneration
- Free onsite parking
- Flexibility offered? g. hybrid/ remote because we value our employees & their families with a focus on work life balance
- Health & wellness program
- Local & global career opportunities to development & build your brilliant career (encouraged & supported)
- Private health insurance discount (not applicable to NZ yet)
- To help employees thrive at home & at work, we offer an Employee Assistance Program (EAP), a free confidential support service
- Traineeship pathways
- Opportunity to progress a sales career
- Employee referral program, our employees are rewarded for helping us find great talent
- Reward & recognition programs aligned to our values and with high performance
- Regular social events encouraging a fun & friendly environment
- Supportive & inclusive environment
- Progressive, market leading & high performing business
- Continuous learning opportunities & support for you to grow & make a real difference
- Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

**Inclusion & Diversity**

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing differe