Customer Support Specialist

6 days ago

Melbourne, Victoria, Australia Boeing Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Boeing Distribution is** a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company. **Boeing Distribution has** an entrepreneurial spirit and a can-do culture with the backing of one of the world's best companies, Boeing.

We are looking for a **Customer Support Specialist **to be based at our Tullamarine, Vic site.

As the Customer Support Specialist you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

**Responsibilities**:

- Maintains direct contact with customers before and/or after the sale.
- Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
- Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities.
- Familiar with Soft phone's and willing to have difficult conversation with the customers.

**Minimum Requirements**:

- Education: High School Diploma
- Experience: 2+ years inside sales or customer service experience

**Skills**:

- Basic PC Skills,
- Good Communication Skills
- SAP knowledge would be advantageous

**Preferred Qualifications**:

- Education: University Degree in Business or Aviation; College Level Courses
- Experience: 3 years sales, customer service experience in the aerospace/aircraft parts sales, distribution and/or mfg.

Boeing has implemented a new COVID-19 Vaccination Policy in Australia that requires all new Boeing Distribution hires to show proof of being fully vaccinated from COVID-19, or have an approved medical exemption. This role is categorised as Group 1under the Boeing Distribution COVID-19 Vaccination and Safety Controls Policy.

Boeing Distribution is** **an Equal Opportunity Employer and particularly encourages women and people of Aboriginal or Torres Strait Island descent to be part of an organisation that promotes a diverse and safe workplace environment.

**All information provided will be checked and may be verified.**

**Export Control Requirements**:Not an export control position
**Equal Opportunity Employer**:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.

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