Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia Data#3 Full time

Overview
Join Data#3 as a Customer Service Representative.
Join one of Australia's leading IT services companies and help deliver outstanding licensing support to government and enterprise customers.
What You'll Do:
Support the Licensing team by managing customer queries and administrative sales functions
Respond to inbound communications and assist with quoting, order management and issue resolution
Liaise with internal Account Managers and external partners to ensure smooth service delivery
Contribute to sales productivity by identifying upsell opportunities and leveraging vendor promotions
Maintain accurate data and prepare customer transaction reports
Build trust-based relationships with customers, vendors, and internal stakeholders
What You'll Bring:
Experience in a customer service, sales support, or licensing role within the IT industry
Strong communication skills and a proactive, service-oriented mindset
Ability to negotiate and resolve issues effectively
Attention to detail and comfort working with data and systems
A team-focused approach and ability to work in a dynamic environment
Some knowledge of IT licensing programs and partner tools is highly desirable
Australian Citizenship (required due to client security and contractual obligations)
Ability to obtain and maintain a National Police Certificate
Tertiary qualifications desirable but not mandatory
Who is Data#3?
Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 Billion in 2024 financial year.
Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.
Voted HRD's Employer of Choice for the last 10 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.
Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia.
You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
REF: KISH113127
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