It Client Technology Specialist

**Information Technology**

**Brisbane**

**Full Time**

**Icon Group**

**IT Client Technology Specialist - Icon Group**

Are you ready to take the next step in your IT career with a nationally recognised organisation that genuinely makes a difference? Join our highly skilled IT Team at Icon, where you'll play a key role in ensuring seamless technology support across a network of clinical and operational sites nationwide.

As an **IT Client Technology Specialist**, you'll proactively deliver second
- to third-level IT support, manage technical escalations, and contribute to critical projects, helping maintain high standards of infrastructure performance and availability. With a strong focus on technology, you'll use your outstanding analytical and problem-solving skills, together with your exceptional communication abilities, to ensure the smooth operation of our systems supporting vital healthcare services.

**Key Responsibilities**:

- Provide advanced technical support and escalate unresolved issues, acting as the final escalation point for Client Technology.
- Maintain and enforce IT standards across a geographically dispersed network.
- Respond to major incidents and outages, coordinating effective resolution and communication.
- Support and maintain Webex Cisco VOIP desk phone systems.
- Manage printer fleets using PrinterLogic and contribute to our Knowledge Base.
- Build and deploy software packages through SCCM and Intune.
- Assist with infrastructure upgrades, software rollouts, and project support across Icon sites nationwide.

**Who We're Looking For**:
A self-motivated individual who is passionate about delivering exceptional support to healthcare teams. You thrive under pressure, communicate clearly and effectively, and are known for your meticulous attention to detail. With a customer-first mindset, you work autonomously yet collaboratively within a global team, bringing innovative thinking and a willingness to travel or work after hours when required.
- A minimum of 3 years' commercial IT experience.
- Solid knowledge of Microsoft 365, Windows technologies, Active Directory, Group Policy, SCCM, and Citrix environments.
- Exposure to virtualisation technologies (Nutanix AHV, VMware), corporate phone systems, print management software, and backup systems (preferably Veeam).
- ITIL v4 certification desirable; tertiary qualifications and vendor certifications highly regarded.
- Experience within the health industry and with clinical systems would be an advantage.

**Icon Group**
Icon Group is Australia's largest integrated provider of cancer care with a growing reach in New Zealand, Asia and the United Kingdom.

Icon is built on a strong but simple mission - to deliver the best care possible to as many people as possible, as close to home as possible. The group brings together all aspects of quality cancer care including medical oncology, haematology, radiation oncology, research, theranostics, pharmacy and compounding to deliver a truly integrated, end-to-end seamless service for cancer patients. With more than 3500 team members, a network of more than 350 doctors, over 50 cancer centres, six compounding facilities and operational support of 70 plus pharmacies, Icon is delivering world-leading care and helping address the global cancer burden.

**_Here's why our people choose us:_**

**Purpose, at Pace**: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.
**Impact, at Scale**: We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.
**Connection, at Heart**: Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.
**Opportunity, at Hand**: We're constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.

**Our Culture and Benefits**:
At Icon, we don't just offer jobs—we offer **careers that grow with you.** Enjoy:

- **Access to Novated Lease Options**: Pay for your car, rego, insurance, fuel, and servicing _with pre-tax earnings_ - potentially saving you thousands
- **Rewards Portal**: Discounts and cash-back on experiences, travel, dining & shopping.
- **Employee Assistance Program**: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
- **Development Pathways**: We love hearing how we can help you thrive in your career Set individual goals with leaders across the business and we'll help you grow with us.
- **Online Courses**: Free access to an abundance of online courses in both clinical and non-clinical categories.
- **Paid Parental Leave**: Supporting you both personally