Communications Tech, Trades Assistant

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us
About the Role
We are currently hiring for a Communications Tech, Trades Assistant in our Osbourne Park, Perth Location, This position is responsible for assisting in the installation and maintenance of the Vocus Fibre network.
As part of the connections process, the role will be involved in fibre jointing, copper installations, infrastructure upgrades and fault restorations. Other duties include; optical cable splicing, optical cable hauling, network maintenance, after hours' restoration, pit and pipe installations & building entries.
What you'll do in this role
As the Trade Assistant your responsibilities will include;
- Optical Cable Splicing and Hauling
- Optical fibre network maintenance
- Pit and pipe installations
- Building entries
- Fault restoration
- Take part in the on-call roster for afterhours fault restoration
- Customer management - including Installation and Maintenance of Customer Enclosures & associated cabling
- Ensure customer connection are completed within required time frames
- Maintain a high level of customer satisfaction
- Liaise with Management on issues
- Proactively identify possible improvements processes
- Involvement in implementation of improved systems and processes
- Comply with continuous improvement initiatives and management systems
- Report any deficiencies in management systems and where appropriate, suggest areas for improvement
- Comply with all risk management initiatives throughout the business and report any risks

About You
- You'll have eligible work rights of Perm Residency or Australian Citizen.
- Proven previous experience in a similar Trade Assistant role
- Strong cabling experience
- Optical Fibre splicing qualifications (Desired)
- Structured Cabling qualifications (Desired)
- Excellent communications skills
- Ability to work effectively within a team
- High level of customer service skills
- Strong attention to detail
- Ability to work at heights and in confined spaces
- Ability to work flexible hours
- Ability to train and supervise other staff
- Intermediate Computer Skills
- Current C Class Drivers Licence
- White Card (Construction Training)

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job - it's personal. We're crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people's lives.
With us, you'll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?