Service Manager

**Full Time - Permanent Position - Immediate Start**

**More than just a Company**:
A career with the **Poolwerx Mt Gravatt Group** brings you all the opportunities that come with working for a successful, established brand. And you also get the real connection, energy and team spirit of a growing, local, family-owned big, small business.

Every day, our proud, hard-working team grows their skills and careers while building the business - one of the largest and fastest-growing businesses in the Poolwerx Network.

And with every client served and every problem solved, we're creating backyard memories for families and communities everywhere.

**More than just a Job**:
We are looking for a dynamic and experienced individual to lead our services team and deliver exceptional service to our clients. In this role, you'll drive the day-to-day client engagement through the successful leadership and direction of the Pool & Spa Technicians. You will be passionate about the pool industry and an expert in your field. Strong internal and external stakeholder engagement is imperative for the success of this role.

As our Service Manager, here's what you'll achieve:

- Together with the whole team, you'll help create backyard memories for local families and commercial partners through sparkling, clean, and chemically safe swimming pools
- Review service task notes/photos and finalise carefully crafted service reports to be issued to clients daily
- Coordinate the repair of client equipment promptly and within the service standards
- Lead the service team, providing continuous support and guidance
- In conjunction with the Head Technician, coordinate mobile teams' training requirements
- Identify system, process and workflow opportunities and implement changes to minimise the percentage of service tasks not completed
- Demonstrate a high level of client focus and deal with issues promptly, finding a client-led solution
- Maintain a solid working knowledge of industry regulations and legislation, ensuring the company's policies are adhered to
- Work closely with clients to determine their requirements, provide estimates, and assist with scheduling jobs
- Ensure consistent client satisfaction through appropriate checks, resulting in repeat business and referrals & client confidence
- Communicate with customers professionally and courteously to address any queries

**What You'll Be**:
**Tech Savvy **- comfortable with technology and can identify best practices and ways of working within our systems
**Customer-focused** - and meticulous to meet the needs of our clients and team members & can communicate well with our service technicians
**Self-motivated and cheerful** - you possess and display a can-do attitude every time
**Exceptional verbal and written communication skills** - with the ability and desire to service clients to a very high standard - the client comes first
**Able to work unsupervised** - you thrive under pressure and manage competing priorities well
**Keen to keep learning and growing** - you don't know it all yet and are not afraid to admit it
**Punctual, reliable, courteous and trustworthy** - the non-negotiables come naturally to you - you're the same person at home as you are at work

This is a senior role in our company - it sits firmly at the crossroads of the team, the client and the business. The role is best suited for someone who;
- currently works in a similar service position within the pool industry and is looking to step up, be challenged and make a difference
- works in the field as a Pool and Spa Technician with significant residential and commercial experience and is looking to come off the road and add value via the back office
- works with a pool manufacturer/distributor and can bring their extensive knowledge and expertise to the team and client base
- Most importantly, the role needs someone who loves helping people

**Why Poolwerx?**:
**More than 'just' pools**: We are all about the pools. But it's so much more than that.
- It's also the problems you'll get to solve and the improvements you'll make, day in, day out.
- It's the science in our work and the excellence in our approach.
- And most importantly, it's the local communities you'll serve, making memories to last a lifetime.

**More than 'just' a company**: We're proud of our growth and all we've achieved. But we're more than a great company and brand - we're also a great team
- We're leading our industry and achieving so much every day. You'll love how it feels to win here.
- We're never smug or complacent. Come help us battle for better and stay ahead of the pack.
- What we do isn't easy. So, culture and camaraderie really matter. We take our work seriously, but not ourselves.

**Dive into the best of both worlds**: