Customer Service Representative Team Leader

7 days ago

Sydney, New South Wales, Australia Lumus Imaging Full time

**Date**:2 Sep 2024

**Location**: Sydney, New South Wales, AU, 2211

**Company**:Healius

**Job reference**: #12035

**Brand**:Lumus Imaging

**Location**: Sydney

**Work type**: Full Time (Permanent)

**About us**

Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.

**The Role**

Join our dynamic team as the Team Lead Customer Service Representative and take charge of leading a strong, motivated, and driven Customer Service team in a fast-paced, high-volume environment.

**Responsibilities**:

- Lead and manage the new customer service team
- Manage workflow and delegate tasks across the team, to meet team KPIs and patient and referrer expectations
- Assisting with triaging referrals and responding to patient enquiries.
- Provide software support to referrers.
- Organise report addendums, validation, and reviews where necessary.
- Auditing for Medicare, billing, and reporting purposes.
- Record compliments, complaints and feedback where required.
- Providing support to the operations and marketing departments
- General administration duties
- Work along side clerical staff, technicians and Radiologists

**Experience Required**
- Staff management
- Good knowledge of medical terminology.
- Healthcare administration with a background of radiology will be highly regarded.
- Exceptional customer service and communication skills
- Ability to problem solve independently and assist other team members with this
- Ability to manage workflow and train staff.
- Experience with staff recruitment
- Ability to conduct disciplinary conversations and provide feedback to staff members.
- Experience with organising rosters, shifts and appropriate staffing levels.

**Benefits and Wellbeing**

**As part of working for Healius, you will have access to a range of benefits including**:

- A marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Fitness Passport - access fitness centres across Australia at a subsidised rate
- Career growth opportunities across the Healius network
- Being a part of a large ASX-listed organization focused on delivering positive outcomes to all Australians

**Our commitment to diversity and inclusion**

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

**How To Apply**

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

  • Customer Service Representative

    7 days ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Representative

    5 days ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Customer Service Representative

    6 days ago

    Sydney, New South Wales, Australia Nsw Government -Service Nsw Full time

    **Customer Service Representative - Gosford****Position**: Customer Service Representative (CSR) - Contact Centres**Grade**: Customer Service Representative - SNSW Grade 3/4**Location**:Gosford**Role Type**: 12 x Full Time Temporary Contracts for up to 12 months only**Please note**: We will not be creating a Talent Pool from this recruitment.**About Service...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia beBeePassionate Full time $45,000 - $60,000

    Customer Service RepresentativeWe are seeking a dedicated and passionate customer service representative to join our team in Sydney.This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and delivering exceptional customer service.About the Role:Deliver outstanding customer service and exceed customer expectationsWork...

  • Team Leader, Operations

    1 week ago

    Sydney, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Team Leader, Operations (P&C Contact Centre)**- DCS Clerk Grade 7/8 ($101,947 to $112,849 plus superannuation)- Permanent, full-time opportunityDo you have a passion for people and a desire to lead a collaborative team in a dynamic HR environment? If so, then this is the opportunity for YOU**About the Opportunity**:An exciting opportunity has become...

  • Customer Service Representative

    5 days ago

    Sydney, New South Wales, Australia Cubic Corporation Full time

    Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...

  • Customer Service Team Representative

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $48,000 - $83,000

    Job Opportunity: Customer Service RepresentativeWe are seeking a highly skilled and enthusiastic customer service representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers have a positive interaction with our business.About the RoleIn...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Join a world leader in Financial Administration- Provide excellent customer service over the phone.- Abbotsford location - close to public transport/ Parking on site**The Company**Our client is a well established company in the financial services space. World leaders, they now have offices in 20 countries and are seeking superior customer service...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Aston Carter Full time

    **Job Snapshot**:**Location**:- Sydney Other**Work Type**:- Contract**Category**:- Admin/Customer Service**Job ID**:- 538970**Job Summary**:**_Several Customer Service Representative opportunities available_****The Organisation**Our client is a market leader in the online Australian literature market and is looking for several experienced and passionate...

  • Customer Service Representative

    7 days ago

    Sydney, New South Wales, Australia Dragonfly Full time

    Come transform the future with usWhat is a typical workday?Full-time, Monday to Friday, 10am - 6pmDragonfly Shipping is seeking passionate Customer Service Representatives for an exciting new opportunity on our Customer Service TeamAbout the role:As the Customer Service Representative, you will be the first point of contact for our customers, providing...