Community Relations Consultant

**The Opportunity**

Join our team of intelligent and collaborative Changemakers and make your mark on tomorrow

Our Communications and Engagement team brings the best of WSP's diverse capabilities to our clients across the project lifecycle, from strategy through to delivery. We leverage local and cultural insights and take the time to understand the needs of our clients and communities by bringing infrastructure to life in a way that is strategic, inclusive and visually engaging.

As a **Community Relations Consultant **or** Case Manager**, you will work directly with flood affected homeowners across seven Local Government Areas of Lismore, Clarence Valley, Richmond Valley, Ballina, Byron, Tweed and Kyogle.

You will deliver personalised case management to homeowners, assist them through the process of accessing buy backs or resilience grants as part of the NSW Government's Resilient Homes Program, and work with them to find solutions, navigate complexities and streamline information and processes.

You will bring compassion, empathy and understanding to all interactions with flood affected communities and homeowners.

People with community relations, communication and engagement or case management backgrounds and experience are encouraged to apply.

This role can be performed from one of our **East Coast offices or remotely/from home**.

The role are for a period of **12 months with potential for extension**.

**What you'll do**
- Deliver face to face or virtual engagement with property owners
- Identify and report issues and concerns and maintain a database of homeowner information and interactions via Consultation Manager
- Work with a team of field staff to streamline interactions with homeowners and ensure that complex technical information is understood by homeowners
- Prepare information and materials to support the roll out of information
- Attend community events and information sessions to share information about the project and interact in the local communities
- Foster a culture of collaboration and mutual respect
- Role model and coach others in techniques for active listening, understanding others' viewpoints and displaying empathy

**About you**

You are a highly organised self-starter who enjoys connecting with the community and people to achieve positive outcomes.

You are an empathetic and compassionate individual, dedicated to helping people who have experienced a traumatic event.

You can translate complex information to a target audience and build trust and rapport with the people you work with.

You're likely to have experience in community or government relations, communications, stakeholder and community engagement or case management. We have multiple positions to fill and will consider all levels of experience.

**About WSP**

WSP is one of the world's leading engineering professional services consulting firms, bringing together approximately 4,500 talented people across 14 offices in Australia. We have committed to halving the carbon footprint of our designs and advice by 2030. Our sustainable solutions and Future Ready projects will help societies grow for lifetimes to come.

Our vibrant workplace culture is an important part of what makes this a great place to work. It is supported by our Guiding Principles:

- We value our people and our reputation.
- We are locally dedicated with international scale.
- We are future focused and challenge the status quo.
- We foster collaboration in everything we do.
- We have an empowering culture and hold ourselves accountable.

WSP prioritises the health and wellbeing of our people by offering flexible working, 12 weeks parental leave, opportunities for global mobility, purchased additional leave, and competitive remuneration among many more benefits designed to help you shine. We are committed to providing an inclusive, diverse and equal opportunity workplace. We promote Indigenous voices and are actively delivering a 'Stretch' level Reconciliation Action Plan. Accredited by the Workplace Gender Equality Agency as an Employer of Choice, we also support the LGBTQI+ community, and encourage all employees to bring their whole selves to work.

LIWSP

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