Administration Officer, Greenwich Or Hammondville

Fixed-term 12-month role based at Greenwich or Hammondville
- Well-established and internationally recognised organisation
- Join one of Australia's most innovative health & aged care providers

***About HammondCare***:
HammondCare is an independent Christian charity that exists to improve the quality of life for people in need. We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services. HammondCare seeks to embed evidence-based best practices in its services and we provide these services through home care, sub-acute hospitals and residential aged care. We work to provide our staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles.

HammondCare Rehabilitation and Restorative Care programs include support for people living in their own homes. Programs are designed to maintain or improve physical, cognitive and psycho-social function for the individual. Programs are delivered with a restorative care focus, to optimise a person's functional capacity for activities of daily living that are important to them and make recommendations regarding any long-term care arrangements that may be required.

***About the role**:
The 12-month fixed-term Administration Officer position can be based at Greenwich or Hammondville. This role is essential to the Restorative Care Team, providing key administrative support to ensure services related to clinical delivery and operations meet the needs of stakeholders. Additionally, the position will assist the Director of Allied Health with administrative tasks as needed.

***Key Responsibilities**:

- Provides reliable administrative (office-based) support for the Restorative Care allied health team and the Director of Allied Health.
- Work closely with clinicians and practitioners to ensure effective program administration, including scheduling of client visits, and group program attendance, and ordering and tracking of therapy equipment.
- Responsible for client documentation, including preparation, dissemination and storage of client documentation, in consultation with Clinicians, Care Managers and Region Leads.
- Provide system and staff administration by maintaining up-to-date data on allied health staff information e.g., mandatory training records.
- Provide support to Client Intake and Support Officer (eg respond to enquiries and triage referrals) and Director of Allied Health (eg minute taking, maintaining leave records) as required.
- Actively and cooperatively participate as a member of the allied health team including participating in a continuous quality improvement team environment.

***About you**:
**Essential**
- Evidence of excellence in administrative and computing skills, including demonstrated ability to use Microsoft Suite of programs at least an intermediate level e.g., set up Mail Merge on Excel.
- Ability to record, report and maintain information and to use initiative and problem-solve with limited supervision.
- Experience in customer service and demonstrated commitment to excellence in customer service principles.
- Ability to work independently and as part of a team.
- Empathy and patience.

**Desirable**
- Working knowledge of My Aged Care portal and various aged care support packages such as Commonwealth Home Support Package, Home Care Packages and Short-Term Restorative Care programs.
- Working knowledge of client data entry in Salesforce programs.

- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We thrive on creating an equal employment environment where everyone from any background can be themselves._
- All short-listed applicants for these positions will be asked to consent to a criminal record check, immunisation staff screening & vaccination compliance checks._