Field Service Engineer

1 week ago

Melbourne, Victoria, Australia Buscojobs Full time

Overview
Field Service Engineer (QLD) – Life Science & Laboratory Instrumentation
MillenniumScience supplies and supports cutting-edge life science and analytical instrumentation to research, clinical, biotechnology and industrial laboratories across Australia & New Zealand.
As a Field Service Engineer (FSE) you will be the technical face of our company—installing, commissioning, maintaining and repairing a diverse portfolio of instruments.
Your work keeps scientists productive and directly advances breakthroughs in health, diagnostics and discovery.
Our mission at Millennium Science is to ignite life science discovery with revolutionary technologies.
Key Responsibilities
Deliver on-site instrument setup, IQ / OQ, operator training and hand over documentation.
Plan / perform scheduled preventive maintenance, troubleshoot faults, implement repairs, verify performance to factory specs.
Provide phone / email triage, user refresher training, escalate complex issues, coordinate loan instruments & spare parts.
Maintain accurate service cases in CRM; manage boot stock and local inventory.
Feedback recurring issues to product specialists and supplier TAC teams.
Contribute to service knowledgebase; mentor junior engineer / techs.
Work to Millennium Science service dept standards; complete risk assessments and PPE requirements.
Timely submission of expense reports per company policy.
Qualifications & Experience
Degree, Diploma or trade certification in Electronics, Mechatronics, Biomedical, Analytical Chemistry or similar field.
3-5 years field service or depot repair experience on laboratory / analytical instruments or medical devices; experience with liquid handlers, HPLC / LC MS, spectroscopy or imaging systems highly valued.
Demonstrated ability to read electrical schematics, service manuals, and use diagnostic software.
Proficient in MS Office & CRM / ERP systems (e.g., Netsuite, Salesforce).
Ability to travel within Australia / New Zealand, overseas as required.
Valid driver's licence and eligibility to work in Australia.
Required Skills
Customer-centred communication – ability to translate technical findings into clear actions for scientists and procurement teams.
Time & priority management – juggle installations, break-fix calls and admin without compromising quality.
Analytical thinking – systematic problem solving, root-cause analysis, data-driven decisions.
Team ethos – collaborates with sales, applications and logistics.
Positive mindset and constructive team member.
Lives MillenniumScience values: Open minded, Collaborative / Supportive, Positive, Accountable, Respectful, "Yes-And" mentality.
Continuous learning mindset – keeps certifications current, embraces new technologies.
Physical / Environmental Requirements
Ability to lift / manoeuvre up to 20kg unassisted and work on benches or floors as required.
Regular use of PPE (lab coat, safety glasses, gloves) in PC2 & PC3 level laboratory environments and cleanrooms.
Frequent driving; occasional work outside core hours to minimise laboratory downtime.
Travel
Approximate domestic travel commitment: 30%
Territory covers Australian capital-city and regional customer sites; occasional New Zealand travel or overseas factory training may be required.
What We Offer
Competitive base salary, performance bonus and car allowance.
Laptop, phone, toolkit and expense card supplied.
Structured onboarding, OEM factory training and ongoing professional development plan.
Inclusive, values driven culture where your work enables real scientific progress.
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