Membership Services Representative Surrey Hills

7 days ago

Melbourne, Victoria, Australia Zap Full time

Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about health and fitness, energetic, love what they do, and are committed to helping our team and our members succeed
We are currently seeking a Membership Services Representative to join our thriving Surrey Hills Zap Club.

This is a part-time role, of 27 hours per week.

Reporting to the State Performance Manager, the Membership Services Representative is responsible for driving an exceptional member experience and building key stakeholder relationships with members. The roles' accountability includes driving member growth and sales, care and retention, and various other customer service and administrative duties as required. This role requires someone who is able to provide high-end premium service at all times.
- Demonstrated experience and success in a fast-paced premium customer service role
- Interest and passion for health and fitness
- Intermediate computer skills
- Excellent oral and written communication and presentation skills
- Ability to perform in an autonomous environment
- Be available to work Saturdays and some days during the week
- Previous sales experience is desirable

**What we offer**:

- Hourly rate PLUS commission and a fun working environment
- FREE gym membership to be able to practice what you preach
- Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
- Access to career opportunituies with Asia Pacific's largest diversified fitness group

Elevate your professional and personal growth withaccess to our industry leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses From mastering languages to becoming a presentation pro, and from acing customer service to ruling social media, we've got what you need to excel. Plus, get excited with Blinkist Explore a curated collection of engaging reads to boost your brainpower anytime, anywhere. Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content

Please submit a resume and cover letter outlining your experience and achievements today

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

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