F&B Manager, Feathers Hotel

**MATTHEWS HOSPITALITY GROUP**

Happiness. Homegrown.

Our family has been operating hotels in South Australia for 80 years, hospitality is in our DNA. Join us in this next chapter of our business where, making others feel good, feels great

Operating with Honesty and Integrity

Empowering Others

Being Respectful and Compassionate

Showing up for Success

Upholding Professional Standards

**THE FEATHERS HOTEL**

Our award-winning hotel has been a dining and drinking destination for decades. The Feathers Hotel was established by the family in 1966 and prides itself on impeccable customer service with a space for every occasion. From the wood-stoked Josper oven and grill, stone-cooked pizzas, and traditional pub fare on offer through our popular Terrace and Garden Bar and Greenhouse Restaurant with extensive drink options and Wine Cellar.

**ROLE & REQUIREMENTS**

The Food and Beverage Manager will report to the Venue Manager and is responsible for the management of the hotel's front-of-house operations throughout its food and beverage offerings. This includes the hotel's Greenhouse Restaurant, Garden Bar, and Terrace Bar/Beer Garden.

This role will work closely with the Head Chef, Functions Manager and Bottle Shop Manager to consistently improve and deliver on the operational needs of the hotel. This role is responsible for the continued development of the front-of-house team including casual and salaried Duty Managers in the hotel.
- Responsible for the recruitment, induction, and ongoing training, mentoring, and development of all FOH employees.
- To monitor and actively seek to improve revenue targets and other potential profit opportunities
- Responsible for the Department's financial matters and ensuring operations is within agreed cost parameters
- To cooperate with other managers within the venue to achieve optimum performance of the Venue
- To ensure a consistent superior standard of food and beverage service to all hotel guests
- Ensure correct price setting to ensure COGs budget is achieved in all bars and subsequent areas
- Ensure stock is maintained and rotated with appropriate glassware selection
- Ensure all areas and equipment are cleaned and maintained to the required standard
- Ensure correct lighting/music and general ambience of bar areas are maintained to the required standard
- Responsible for setting service standards and styles of service to all areas of the hotel
- Monitoring the quality and performance of service standards
- Performance Management of all hotel food service and bar staff
- Plan and promote actively, staff incentive schemes to build staff engagement and increase sales
- To ensure the smooth running of all service areas of the hotel in line with operational and employee needs
- Responsibility to manage guest enquiries, bookings and reservations
- Responsible for the seamless planning, communication, and execution of functions in coordination with the Function Manager
- Responsible for planning promotional activities and events
- Responsible for creating and maintaining an online presence of the hotel in line with branding and activities at the hotel
- Understanding of the hotel's offer, demographics, and opportunities for growth
- Ensure all cash handling, stock and till procedures are maintained to the required standard
- Ensure compliance with Liquor Licensing Laws, WHS laws, and hotel policies and procedures
- Other duties as required to effectively manage the Venue and provide an exceptional customer experience, or as directed by the Venue Manager
- Work closely with the Venue Manager and receive training, mentoring and development on Hotel Operations and Venue Management.
- Other duties as required by management

**ABOUT YOU**

We are looking for someone with a passion for great hospitality and people Someone with a can-do attitude, a great level of experience, skill, and leadership. The ideal applicant will have proven experience and qualifications in hospitality management. This is a newly created role and we looking for someone with energy, enthusiasm and a great initiative to drive the success of the hotel and its people.
- RSA and RP Badge
- Extensive and proven industry-related experience
- Excellent customer service skills
- Available over a 7-day roster
- Be well organised and able to work under pressure and to tight deadlines
- Ability to communicate effectively with a wide range of people (suppliers, customers, employees, and management)
- The ability to analyse situations and make rational and responsible decisions relating to staffing, patron comfort and care, and strategic business issues
- Able to accept significant levels of responsibility and accountability
- Ability to train, motivate and counsel staff in relation to performance issues
- Extensive product knowledge including broad local and international food and wines.

**BENEFITS**
- Competitive salary
- Private Health discounts
- Salary Sacrificing options
- Flexibility and development o