Village Manager

BlueCare|Village Manager|Retirement Living

Make a meaningful difference with BlueCare

We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our big-hearted BlueCare team, as a Village Manager you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let's make a meaningful difference, together.

What makes a difference for you?

With a Blue Nurses legacy dating back to 1953, BlueCare is one of Queensland's largest and most trusted not-for-profit providers of community and in-home care, residential aged care, disability services and retirement living.
- Flexible work arrangements to support work-life balance
- 12 weeks paid parental leave in addition to the government scheme
- Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
- Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

Your part in our Blue Care team

Blue Care operate over 35 retirement villages across Queensland, with more than 3,300 residents choosing to make a Blue Care communities their home. Our dynamic retirement living team has a unique opportunity for a caring, people centric Village Manager to join their team.

Your Part in Our Retirement Livings Team

As the Retirement Village Manager, you will be responsible for supporting the implementation of operational plans, work closely with sales to ensure occupancy levels are maintained and managing the day to day activities in one or more Retirement Villages. You will demonstrate continued commitment in providing resident focused service and a 'sense of place' in the Villages and hold responsibility for the following duties:
- Foster a professional working relationship with the village residents and team members.- Support, facilitate and promote resident's participation in village activities and ensure activities reflect resident's preferences.- Ensure effective resident communication including notices and newsletters, formal and informal meetings and information sessions.- Manage resident concerns and complaints to resolution in accordance with the feedback and complaints policy and legislative requirements. Investigate and follow up with appropriate action.- Lead and coach village staff, and ensure a customer focus and operational excellence- Manage the performance of all village team members and conduct management activities, performance appraisals, succession planning, and individual development plans as relevant and in line with HR policy.- Manage sales forecasts and feasibility studies for new products and services by conducting research into competitor analysis and pricing and current and future industry direction.

What makes a difference for us?

This is an exciting opportunity for an individual with strong people management skills, commercial acumen and a client centre approach with passion for working with the young at heart. Your ability to be an active member of the team is key. To be successful in the role, you will also possess:
- Relevant Tertiary qualifications in Business, Commerce, Hospitality, Hotel Management or equivalent experience.- A demonstrated empathy and understanding of working with older people.-
- Demonstrated effective interpersonal and written communication skills with a high level of organisations skills and the ability to effectively manage and prioritise work loads.- Understanding of current workplace health and safety regulations (WH&S) and continuous quality improvement practices.- Current Queensland Drivers Licence- Current First Aid Certificate and CPR Certificate or willingness to obtain

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too

Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Start making a difference today
- Diversity & Inclusi