Christmas Casual

Christmas Casual World Square – Customer Service Representative
Based in Sydney, Australia. In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. Due to our continued growth and customer demand, we are hiring a Customer Service Representative who will be based in Sydney, Australia. The CSR is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of Comm Scope products, capabilities, as well as CRM processes and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price responses, order processing, managing shipment schedules, expediting shipments, tracking, finding and proposing alternative materials where necessary.
How You\'ll Help Us Connect the World
Pre-order - prepare sales quotation using SAP system and/or pricing tool, performing lead-time check and liaising with other functional teams to ensure customer\'s enquiries are responded.
Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects, completion timetables, and potential scheduling issues.
Order Management - Process purchase orders, sample requests and/or approved return requests and follow through till shipment (Order entry, Acknowledgement, Confirmations, Change notifications etc.).
Identify items with shipment schedule falling out of lead-time and proactively expedite with Planners.
Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale.
Set up regular weekly or bi-weekly calls with customers to review open backlog, identify potential delivery push-back and discuss/resolve any open issue or concern.
Process rebate claims and stock returns approved by Product Line Management.
Support quality and warranty processes where required.
Participate actively in on-going product, process, systems and business skills training; provide support and back-up assistance to peers.
Develop and maintain constructive and cooperative working relationships with customers, prospects, colleagues and supervisors, and maintain them over time.
Required Qualifications and Experience
Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment.
Knowledge or experience with SAP system preferred.
Excellent communication skills and with good telephone etiquette.
A pleasant personality with a passion for service excellence.
A strong team player who can adapt to fast paced and dynamic environment.
What Happens After You Apply
Learn how to prepare yourself for the next steps in our hiring process by visiting Why Comm Scope:
Comm Scope is an Equal Opportunity Employer (EEO)
, including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request. You can also learn more about Comm Scope's accommodation process and EEO policy at the same page.
Customer Service Representative - Drive (Nine)
This is a Customer Service Representative - Drive role with Nine based in McMahons Point, NSW, AU.
Role Seniority: graduate, junior
More about the Customer Service Representative - Drive role at Nine
Customer Service Representative
52 Victoria St, McMahons Point NSW 2060, Australia
Full-time
Company Description
Drive is Nine's brand appealing to the automotive enthusiast. Working with our industry leaders you will help us achieve our vision, to shape the future of automotive in Australia by providing authoritative reviews, detailed comparisons, and innovative commerce solutions.
2025 is an exciting year to be part of the Drive Marketplace team.Drive Marketplace is on a sharp growth trajectory with a vision to become Australia's No.2 Automotive Marketplace in Australia.
The expanding Drive Marketplace team has an ambitious, forward-thinking and highly collaborative culture, with a shared passion for the automotive industry. As the on-the-ground human faces of the Drive brand within the National Drive Dealer Network, genuine partnerships and a healthy dose of hard work and fun sit at the core of the team's success to date.
Job Description
This exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car. You\'ll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.
Day to day you will:
Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up.
Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.
Qualifications
What you\'ll bring:
1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.
Strong communication skills with a customer-first approach.
Proficiency in CRM platforms like Salesforce.
A knack for data analysis to support client goals.
Excellent organisational skills and the ability to multitask effectively.
Comfort working independently and collaboratively with various teams.
Additional information
Nine is Australia's largest locally owned media company. Working at Nine, you'll have access to a unique range of experiences and opportunities, helping drive the success of the country's most trusted television, radio, digital and publishing brands.
Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.
Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We're evolving and we need people like you to bring new ideas, innovate and make your mark.
How we work
At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion:
We\'re committed to a safe, respectful and inclusive Nine. From day one, you\'ll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.
Work rights:
Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Customer Service Representative - Patient Support
The Role
Join our health tech team as a Customer Service Representative, providing essential support to patients preparing for admission. This is a casual, inbound-focused role where you\'ll be the reassuring voice patients hear when they have questions or concerns about their upcoming procedures.
Key Responsibilities
Handle inbound patient calls regarding pre-admission queries and concerns
Guide patients through preparation requirements and documentation
Maintain accurate patient records in our healthcare system
Coordinate with clinical teams to ensure smooth patient transitions
Provide empathetic support while maintaining strict confidentiality
What You\'ll Need
Strong communication skills and natural empathy
Attention to detail and ability to multitask
Comfortable with computer systems and learning new software
Understanding of confidentiality requirements
What We Offer
Competitive casual hourly rate
Comprehensive training and ongoing support
Opportunity to make a real difference in patient care
Contract Details
3-month initial contract with potential for extension. In-office position.
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