Parts Customer Experience Representative

**Applications Close**: 31/05/2025
**Position No**: ROEM-PDV-PCX
**Work Type**: Fixed Term - Full Time
**Location**: Bunbury

RCR Mining Technologies is currently looking for a Parts Customer Experience Representative to join our Bunbury Workshop team on a 12-month maternity leave cover contract.

If you are passionate about delivering exceptional customer experience, have an interest in technical equipment and enjoy the challenge of sales targets, then this role may be for you

In this role you will be **responsible for**:

- Generating and finalizing sales orders in accordance with approved company procedures and systems.
- Collaborating closely with Service Delivery, Inventory, Manufacturing, Warehouse teams, and external suppliers to ensure the timely fulfillment of product deliveries.
- Facilitating clear and effective communication between customers and internal teams to ensure a seamless ordering experience.
- Leveraging Microsoft Office 365 tools to identify and recommend improvements to business processes and overall performance.
- Identifying opportunities to automate and standardize business operations through the use of technology.
- Upholding a commitment to product and service excellence while adhering to the standards of the AS/NZ 9001 Quality Management System.
- Promoting value-added services to existing RCRMT clients to enhance customer engagement and satisfaction.
- Maintaining up-to-date knowledge of all company products and services to support continuous professional development.
- Providing detailed and accurate sales performance reports and customer interaction summaries to the management team, as required

To be considered for this position, you will **need to have**:

- Exceptional verbal and written communication skills, with the ability to engage effectively with both internal teams and external stakeholders. Proficiency in written and spoken English is essential.
- A minimum of 2-3 years' experience in a customer-facing position, preferably within the automotive, resources, or manufacturing industries.
- Strong customer service orientation, coupled with effective negotiation skills.
- A proven track record in building and maintaining positive customer relationships, accurately identifying client needs, and delivering tailored product solutions.
- Well-developed analytical and problem-solving abilities to manage and resolve customer issues efficiently.
- The ability to work independently as well as collaboratively within a team environment.
- A proactive, inquisitive mindset with a strong willingness to learn and develop professionally.
- Excellent organisational skills, with the ability to manage multiple priorities and customer interactions simultaneously, while ensuring thorough record-keeping and timely follow-ups.

At **RCR Mining Technologies**, we value our employees and offer competitive remuneration, excellent working conditions, and attractive benefits such as:

- Discounted Private Health Insurance
- Employee Assistance Program (EAP)
- Excellent remuneration, conditions and benefits
- Income Protection Insurance
- Life Insurance
- Paid Parental Leave benefits
- Salary Sacrifice options available
- Corporate Discounts with more than 500 retailers.

RCR Mining Technologies is a leading provider of innovative solutions and equipment to the mining sector. As a business unit within **NRW Holdings**, we are committed to delivering exceptional service and value to our clients.

RCR Mining Technologies offers a unique opportunity to join a leading Original Equipment Manufacturer specialising in supplying and delivering critical equipment for major projects, covering feeders, conveyors, screening, and mobile crushing plant systems. With many decades of experience in the mining sector, we're not just a market leader - we set the standard. Our commitment to top-tier quality products and punctual delivery has earned us a reputation for excellence in the industry.