Team Leader

2 weeks ago

Central Coast, Australia Catholic Healthcare Full time

**Job Description**:

- **
A rare opportunity - a part time leadership role**:

- ** Based in Warnervale - 3 days per week**:

- ** Lead a dedicated team of Community Workers on the Central Coast**

We have an exciting new opportunity for an energetic and client-centric individual who loves variety and thrives in a busy and integral position. Join our Home and Community Services (H&CS) team in the role of Community Worker Team Leader.

**What will your role look like?**

In this role, you will deliver new community worker induction and support and work collaboratively with other Team Leaders, to lead and coach a dedicated team of Community Workers who provide direct care to our clients on the Central Coast
- Responsible for day to day supervision, direction and management of Community Workers within the regions.
- Coordinate & deliver inductions to newly recruited community workers online and on site at our local offices.
- Provide support during the initial onboarding phase.
- Responsible for day to day supervision, direction and management of Community Workers within the regions.
- Management of compliance requirements for Community Workers within Home & Community Services policies and procedures.
- Mentor Community workers by planning, directing and providing feedback from competency assessments/support visits.
- Oversee the work of Community Workers, including conducting performance reviews, Performance Discussion Document (PDD) and provide guidance and direction to Community Workers to model and improve performance.
- Work closely with Coordinators and Care Advisors, providing feedback and addressing any service delivery concerns as they arise.
- Work closely with the Regional Manager to ensure Community Worker staff numbers meet the service demands of the region.
- Investigate incidents and complaints relating to Community Worker performance.
- Planning and management of leave requests for Community Workers.
- Organising, planning and documenting community worker meetings.
- Ensure timely and effective resolution of concerns raised by Community Workers.
- Ensuring Community Workers are provided with regular feedback, kept engaged and positive behaviour is recognised.

**About you**:

- Previous experience delivering small group training and/or staff induction (or transferable skills)
- Demonstrated experience in a supervisory position and some experience in managing performance - Essential
- High level of verbal and written communication skills
- Understanding of rostering management systems
- Previous experience as a Home Care Worker (min 3 years) or equivalent is highly desirable (but not essential)
- Cert lll or lV in Aged Care or equivalent preferred
- Demonstrated knowledge of WHS policy and processes
- High degree of computer competency with an ability to learn new software programs
- Registered and insured motor vehicle and a current unrestricted drivers' licence - paid travel time and Km's reimbursed
- Evidence of Covid 19 will be required

Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.

**Why you'll love working with us;**
- Opportunity to take on an exciting role with a great team and Management support
- Build a career with a successful and leading values-based organisation
- Be part of a supportive and inclusive 'people first' culture
- NFP Salary packaging and other benefits

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