Practice Manager Werribee, Vic

A career at **Bupa Dental Werribee** is more than just a job. It's an opportunity to make a real difference in the lives of our customers and community. Our purpose, helping people live longer, healthier, happier lives, is what inspires us. It's a promise to our customers to change lives for the better. Our people are at the heart of this. It's their passion, ideas and commitment that will shape a brighter future for both us and our customers. This is where you come in

As a **Practice Manager** you'll be benefiting from an experienced team, exceptional development, and opportunities to take you as far as you want to go; and that's just to mention a few.

Dental experience is obviously a bonus, but this role is also a great career step for Store Managers in retail and any other leadership roles that fit the criteria below.

This opportunity is a permanent full-time role from Monday to Friday. We are conveniently located in Pacific Werribee where we have free parking and all the amenities that the shopping centre has to offer

**The Heart of the role**:

- Coaching, leading & developing a high performing practice team in a positive environment for both staff and patients
- Assist with overall financial performance of the practice in line with the approved budget
- Maintain sterilisation, infection control standards and stock control
- Patient management; greeting and welcoming patients, answering all phone enquiries, making & confirming appointments; checking, processing & managing customer accounts
- General administration including processing payments using EFTPOS & HiCaps
- Proactively marketing your practice to drive patient numbers
- Effectively manage the recruitment & selection for all practice staff

**What you'll bring**:

- Prior business and people management experience essential
- Proven track record of strong organisational skills, administrative and time management
- Exceptional communication, interpersonal, customer service skills and strong business acumen
- Understanding how to generate income and control costs
- Able to face into difficult conversations & deal promptly with issues when they arise
- Comfortable conversing with people from all walks of life, including dentists, patients, and your practice team
- Experienced in comprehending and managing the P&L for the practice
- Exceptional communication, interpersonal, customer service skills and strong business acumen
- The ability to communicate proficiently in both English and Mandarin is highly desirable for this role

**Why Bupa Dental Care**:

- Reward and recognition programs; A fantastic bonus scheme for managers where they can earn up to 20% of their salary if goals are met
- Well designed and fitted out practices with the latest equipment/technology for great patient care and experience
- Networking opportunities across the business and with peers - over 140 practices Australia wide
- Significant Bupa product and service discounts - up to 40% health insurance discount
- Paid parental leave and other standard leave entitlements

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. For more information about a career in dental please visit

**How to apply**: