Casual Waves Customer Service Receptionist

6 days ago

Sydney, New South Wales, Australia The Hills Shire Council Full time

Would you enjoy being part of the Customer Service Team at the new Aquatic and Fitness Centre in the Sydney Hills? The Hills Shire Council is currently seeking enthusiastic **Customer Service Receptionist Staff (Casuals)** to provide a high standard of customer service to all patrons whilst maintaining a safe
recreational environment by following workplace procedures. The casual positions will be responsible for collecting daily entrance/booking fees, cash handling, member processing, assisting with general customer enquiries. The complex includes a 10-lane 50m outdoor Olympic-sized pool, additional 25m outdoor pool and two indoor learn to swim and leisure pools, along with a water play area, and a fully equipped fitness center. As a Customer Service Receptionist, you will be assisting the Customer Service Team with daily operations.

**Duties include**:

- Carry out receipting and process booking requests as directed.
- Provide up to date information to customers regarding pool bookings, lane availability
- Utilise customer service skills to manage & resolve customer complaints in line with procedures.
- Carry out other work area duties as specified by the Senior Customer Service Receptionist.

**About you**:
To be successful in this role you will have:

- Experience in a similar customer facing service role
- First Aid - (HLTAID011)

**Position details**:
Casual role, Salary: $35.95 per hour including casual loading + weekend penalty rates + Superannuation.

Junior casual rates applicable for under 19 years of age.

**Next steps**:
We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community.

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