Customer Success Manager
2 weeks ago
Customer Success Manager – SaaSSydney - HybridIgnite Search Partners is working with an international fast-scaling SaaS business.
With strong international expansion across APAC, the business delivers enterprise-grade software solutions that are transforming legal workflows and document review.They are now looking to hire a Customer Success Manager to join their Australian team in Sydney.
You'll play a pivotal role in managing the full post-sales relationship from onboarding to renewal, upsell and customer advocacy, acting as the voice of the customer internally.Key ResponsibilitiesDevelop and foster an excellent customer experience across the full product suiteManage the transition from pre-sales to post-sales, working closely with Sales and Product teams to deliver the customer's visionOversee onboarding, implementation, and ongoing customer success engagementsBuild strong customer relationships by aligning product capabilities with business needsEstablish and execute proactive deployment, transition, and user adoption strategiesCollaborate with Sales to embed the solution into the customer's day-to-day operations and expand usage across regions, teams or new use casesServe as the customer's internal advocate, working cross-functionally with Product, Support and Engineering teams to escalate and resolve issuesIdentify opportunities for growth via upsell/cross-sell and ensure renewal success through user engagementAnalyse customer usage and engagement data to improve onboarding and drive adoptionDeliver product demonstrations and support enablement sessionsEvaluate and enhance onboarding, training, and tutorial contentRegular domestic and international travel to meet clients and strengthen relationshipsQualifications & ExperienceBachelor's or Master's degree in a scientific, analytical or related disciplineHighly organised, with the ability to manage multiple accounts and competing prioritiesStrong communication skills, both written and verbal, with an articulate, confident, and professional mannerA proactive, problem-solving mindset and genuine passion for delivering excellent customer outcomesStrong presentation and interpersonal skills; able to engage stakeholders of varying seniority and technical understandingExperience working with enterprise software/SaaS platforms is preferredAbility to thrive in a fast-paced, client-facing environment with multiple deadlines and evolving product developmentApplication Process:Qualified candidates are encouraged to submit their CV along with details of their certifications and key project experience.
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Customer Success Manager
1 day ago
Sydney, New South Wales, Australia Teradata Full timeThe Customer Success Manager is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills and empathy to meet...
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Customer Success Manager
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Customer Success Manager
1 day ago
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Customer Success Manager
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Customer Success Manager
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Sydney, New South Wales, Australia Pearson Full timeOverview Pearson is looking for a Customer Success Manager with experience, passion, and proven talent to join our Higher Education team.As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy.You will be integral in building...
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Customer Success Manager
1 day ago
Sydney, New South Wales, Australia Pearson Full timeOverview Pearson is looking for a Customer Success Manager with experience, passion, and proven talent to join our Higher Education team.As Customer Success Manager (CSM) you will support the Higher Education post-sales customer lifecycle, with a strategic focus on customer onboarding, adoption, retention, and advocacy.You will be integral in building...
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Customer Success Manager
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