Assistant Marketing

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this job involves**:
At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees.
The primary responsibility of this role is to develop and foster relationships with the building's tenant partners, and to assist in ensuring all, branding, marketing material and presentation of the Property is in keeping with premium grade standards. Through the execution of the annual marketing plan including events and customer engagement activities the Assistant Marketing & Customer Experience Manager is required to nurture a sense of community throughout the precinct.
**Accountabilities include**:
Delivery, management and evaluation of events and activations in line with the strategic marketing plan.
Overseeing content management for all front-of-house digital platforms including website, social media, community portal, lift screens and directory boards
Ensure that all building related marketing collateral and customer communications convey the brand consistently and effectively
Acting as a point of contact for customer related enquiries and provide the conduit for feedback.
Ensure customers are informed on all building related matters either directly on behalf of the broader Building Management Team, or via the building's online portal.
Working closely with the National Marketing and Customer Experience Manager to understand the needs of the customers, in order to identify initiative opportunities, and to assist the broader team with the delivery of the Customer Retention Plan and support the building's Retail Tenants
Liaise with the Concierge Team, including implementing and overseeing processes to ensure customer service is of the highest standard and managing tenant orientation delivery
Coordinate the provision of bespoke services and management of amenity offered by the building to its customers, with the assistance of Concierge
Work with the Fitness Centre operator to promote and market the Fitness Centre with tenants in order to raise awareness, increase membership and promote and communicate health and wellness initiatives and wellness programmes.
Prepare and maintain Tenant Guide and onboarding packs including tenant orientation content and oversee delivery of all marketing and leasing materials
Prepare all marketing-related invoices for payment after checking them off against the budget.
Prepare reports and attend regular meetings with the Client, customers as required, and the wider JLL Experience team.
You will be expected to understand the fundamentals of the client's business and proactively manage risks and opportunities.
2-3 years experience in a customer facing or B2B role, with event planning and management experience essential
Support a positive team environment with a positive outlook and proactive approach
Demonstrate the ability to build rapport and cooperative relationships with customers and visitors
Excellent communication and interpersonal skills
Self-motivated, confident and energetic
Has an eye for detail to make sure the best delivery of services
Sound computer skills including Microsoft Office package
What can you expect from us?
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding oppo