Assistant Front Office Manager
1 day ago
OverviewJoin the Star Grand Hotel team as the Assistant Front Office Manager at The Star Brisbane.
The Star Brisbane is Australia's newest entertainment hub at the heart of the Queen's Wharf Brisbane precinct, featuring new dining, bars, entertainment options, a five-star luxury hotel (The Star Grand), and a state-of-the-art Event Centre.As our Assistant Front Office Manager you will supervise the operations of the Front Office department, ensuring positive internal and external customer relations while actively promoting The Star.ResponsibilitiesEnsure a positive and exciting environment where safety, flawless delivery, and service excellence are paramount.Oversee guest service effectiveness, staff performance and development, and service enhancements.Maintain accurate records, guest and financial documentation.Assist with staff development, training, and performance management.Implement and monitor guest-related service and departmental policies/procedures in line with organisational objectives.Perform Night Manager duties as required and other duties assigned by the Front Office Manager.What we are looking forDemonstrated 5-star hotel front office or reservations supervisory experienceExcellent verbal and written communication skillsComputer literacy in Hotel Property Management/Office systemsExperience in training and development in a 5-star hotel is desirableWhat we offerComplimentary meals on site every day (hot meals, sandwich bar, and more)Discounted parking in the cityUp to 30% discounts across award-winning restaurants and accommodationCareer development and training via The Star AcademyA diverse, collaborative workplace that values teamwork and wellnessMental health and wellbeing servicesDiversity and Inclusion focus areas including Multicultural, Gender, Aboriginal & Torres Strait Islander and LGBTQI+ communitiesEligibility checks are part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to a diverse, equitable, and inclusive workplace that contributes to exceptional guest experiences, a great place to work for team members, and positive community outcomes.
We value authenticity and our Company values: Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.
We recognise challenging experiences for trans and gender-diverse applicants and offer flexible working options to support work-life balance.The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and recognised as a 2025 PLATINUM Employer by the Australian Workplace Equality Index (AWEI).
It's your moveMake your next move by applying below.
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