It Store Support

5 days ago

Melbourne, Victoria, Australia Spotlight Retail Group (Srg) Full time

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IT Store Support / POS Analyst
role at
Spotlight Retail Group (SRG)
Direct message the job poster from Spotlight Retail Group (SRG)
Overview
We are seeking an experienced
IT Retail Store Support Analyst
with a
retail/POS background
to provide hands-on support for our stores' technology, including
POS systems
, EFTPOS, and store IT equipment.
What you will be doing
Provide POS & Store IT Support
(Level 2/3) to store users, including troubleshooting EFTPOS, POS software/hardware, mobile/PDA devices, WiFi, LAN/WAN, and store applications
Store Setup & Relocations
- manage technology requirements for new, renovated, or relocated stores, including ordering and installation of POS and IT equipment
Store System Upgrades / Maintenance
- configure, upgrade, and maintain POS systems and ensure accuracy of technical documentation
Install and/or replace store IT hardware
- POS, printers, scanners, EFTPOS devices, back-office PCs
Manage service escalations and work closely with vendors/suppliers to resolve POS and store IT issues quickly
Support store project rollouts
- System migrations, POS upgrades, IT refreshes
About You
Proven experience providing Level 2/3 IT support in a retail environment (essential)
Strong hands-on experience with POS systems, EFTPOS, and store IT hardware/software
Experience with retail platforms (e.g. Retail Directions or Surefire) highly regarded
Knowledge of Windows operating systems and SQL Database systems
Ability to communicate clearly with non-technical store staff under pressure
Current Driver's License and flexibility to travel interstate and internationally
Strong customer service focus and ability to work in fast-paced, high-volume retail environments
Experience in troubleshooting both hardware and software issues
What's in it for you?
Great salary base + Super + Profit Share + Work Flexibility
A culture that rewards initiative and creativity
Centrally located office, close to south Melbourne market, for when we return to work
Benefits - team discount, EAP, gym discounts and more
How to apply
To apply: Please complete our online application form and submit your up-to-date resume.
You must have unrestricted working rights in Australia to be considered. Only shortlisted candidates will be contacted.
No agency enquiries or applications, please.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology and Customer Service
Industries
Retail and IT Services and IT Consulting
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