Principal Fleet Manager

Career Area:
Product Support

**Job Description**:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Accountable for the management of assigned Long Term Service Agreements (LTSA), maintaining revenue and margin targets while demonstrating the value of Equipment Health Management (EHM), working closely with Regional Field Operations Management and San Diego based teams to enhance delivery of Service Quality and customer relationships.

Solar Health Safety and Security (HSSE) program compliance responsibility for assigned LTSA. Participate in the review and or investigation of incident reports submitted. Be involved in all HSSE communications between the Solar Region / District office and customer. Support and drive HSSE initiatives within Field Operations and customers organizations.

Personnel development and training responsibilities will include interface with Human Resources in recruiting, hiring, training and staffing of LTSA with competent, motivated personnel. Provide input into regional succession planning. Create and assign S.M.A.R.T personnel performance goals to support business activities and to promote Service Quality.

Dimensions

Fleet Asset Size - 30 to 80

Number of Facilities - 10 to 30

Number of Direct Reports - 5 to 10

LTSA Value - $10 to $80 Million Annually

Nature and Scope

Reporting Structure - Primarily reporting to the Operations Manager on all activities associated with the assigned LTSA. Depending on the Regional / District or department structure, reporting may also be to the District Services Manager.

Providing Leadership - To Senior Fleet Managers, Fleet Managers, Fleet Engineers and District / Regional personnel for operational and technical activities. Advocating a consistent approach to the People, Process and Technology developed by Machinery Management Services to support customers operational success.

Technical Focal Point - Customer / Solar technical focal point for the LTSA covered equipment.

Commercial Support - Provide commercial support to LTSA as department authority delegation permits. Forecast and plan for renewals in advance to provide any bridging documentation required to meet expirations in a timely manner. Ensure the current renewal and sign off process is followed and communicated to both the regional and San Diego based Sales and Operations teams. Track and manage customer purchase orders and Solar invoices per the assigned LTSA terms. Facilitate new LTSA Solar / Customer kick off meetings, leveraging resources to ensure deliverables are meet per LTSA mobilization schedule. Identification of business development opportunities and the marketing of products and services to customers in conjunction with the Operations Manager, Area Sales Manager and Field Operations Management.

Communications - Enable and maintain clear and effective communications with key Solar / Customer personnel.

Working Environment - Solar / Customer office or facility, location can be remote and may require extensive travel.

Designated / Dedicated - Position may be designated to multiple customers or dedicated to a single customer.

Scope of Service - Ensure the scope of services for the covered equipment is delivered per the applied LTSA.

Value Tracking - The position is responsible to track and promote the value of the services provided under the assigned LTSA.

InSight Connect Enablement - Provide Solar / Customer liaison and support of implementation of InSight Connect solutions for covered equipment.

Principal Accountabilities

Service Quality - Drive and deliver service quality to ensure customer satisfaction and Solar expectations are meet in accordance with LTSA products and services deliverables.

Equipment Health Management - Ensure personnel assigned to LTSA fully utilize the MMS processes and technology available, focused on clearly demonstrating and documenting the value of services provided to both Customer and Solar.

Alert Management

Customer Advisory to Change in Health (CATCH)

Preventative Action Report (PAR)

Service Bulletin Management

Engine Exchange History

Overhaul Optimization

Unplanned Downtime

Availability and Reliability

Remote Troubleshooting

Condition Assessment - Support internal review cycle of draft condition assessment reports to ensure commercial and technical accuracy.

LTSA Performance Management Reviews - Participate and drive actions during LTSA performance management reviews with customer operational and financial personnel.

Failure Investigation Process - Drive the failure investigation at the fie