Customer Support Officers

1 week ago

Newcastle, New South Wales, Australia Alexander Appointments Full time

$32.16 per hour + Super | 35hours per week, 7am-7pm Monday to Friday Rotating Ro
- NSW State Government | Newcastle Location
- ASAP Start | Estimated 3-month temp assignment, potential to extend
- **$32.16 per hour + Super | 35hours per week, 7am-7pm Monday to Friday Rotating Rosters**:

- **NSW State Government | Newcastle Location**:

- **ASAP Start | Estimated 3-month temp assignment, potential to extend**

**About the Company**
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.

**About the Role**
They are currently seeking multiple Customer Support Officers with Contact Centre experience to join their team in Newcastle. This is an estimated 3-month temporary assignment, with a potential to extend. You will be required to be flexible to work across a rotating roster between the hours of 7am - 7pm, Monday to Friday.

Reporting to the Manager, you will be required to act as the first point of contact for the general enquiries and Road Safety 1 business line. You will provide high level professional customer service in triaging calls to achieve Departmental objectives

In this rewarding role, you will be undertaking the following duties
- Act as the first point of contact, providing high level, professional customer service
- Respond to customer enquiries in a high-volume call centre environment
- Answer customer enquiries within a timely and accurate manner
- Create a positive customer experience, ensuring client satisfaction
- Maintain up to date thorough knowledge of organisational policies and procedures
- Educate customers on legislation, procedures and their rights and responsibilities
- Facilitate the resolution of customer complaints, escalate or refer onto external providers, as required
- Capture, process and lodge accurately customer information into the database
- Inbox management, generating correspondence
- Complete and process basic transactions
- Ensure compliance with standards and legislation
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Contribute to continuous improvement initiatives
- Comply with all privacy and confidentiality legislative obligations, ensuring information integrity is not compromised
- Adhere to Contact Centre daily and monthly KPI's

**About You**
To be successful in this great assignment you will have the following
- Demonstrated experience working within a high-volume contact centre environment
- Professional, resilient and confident with a customer service delivery focus
- Impeccable communication skills, both verbal and written
- Empathetic nature with remarkable interpersonal skills
- High attention to detail
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Strong computer literacy and proficiency with MS office suite
- Flexibility to work a rotating roster between the hours of 7am - 7pm Monday's to Friday's
- Willingness to undergo a National Police Check
- Fully COVID vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment

**How to Apply

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