Immersive Tech Support Analyst

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
**As the Immersive Technology Support Analyst, you will**:

- Ensure quality service outcomes for customers by the resolution of customer incidents/problems through effective triage, problem solving, coaching, mentoring and use of support documentation/procedures.
- Ensure continuous improvement and improved staff adoption of immersive technologies through ongoing updates to support materials and service experience processes.

This position reports to the Senior Advisor, Immersive Technology.
This is a Temporary Full-Time opportunity, to 26 January 2026 unless otherwise determined.
The position location can be negotiated to any TAFE Queensland campus.
Key Responsibilities
- Undertake device management administration, hardware and software testing, and configuration for a range of immersive technologies.
- Prepare guidelines, procedures, design specifications and status reports, and ensure documentation is completed for testing, security assessments and that identified risks are controlled.
- Support the implementation of new and existing immersive technologies, inspiring use in educational delivery and providing advice to ensure a good technical understanding and user confidence.
- Develop relationships with key stakeholders and end users to gain understanding of their responsibilities and operational needs and provide them with relevant and meaningful technical advice.
- Work with external and internal developers and stakeholders to ensure software that is delivered is free of technical bugs and meets specifications.
- Ensure appropriate information privacy and security, cyber security and quality assurance requirements are followed.
- Build solid working relationships within the team and with other teams across the organisation.
- Organise individual workloads to ensure quality, responsive and appropriate client service is delivered.

How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
*
- Technical understanding or the ability to acquire technical understanding in the operation and configuration of VR or AR headsets, including tasks such as provisioning and remote management.
- Highly developed trouble-shooting and problem-solving skills, and experience in providing a high level of technical support with the ability to guide, inform and engage with staff to resolve issues.
- Ability to clearly communicate technical or complex topics to a non-technical audience, verbally and written, including preparing engaging and informative presentations.
- Demonstrated ability to promote a strong team culture that values the contributions of all team members, and through that contributes to a highly respected high-performing team

How to apply
- A detailed resume;
- A cover letter that outlines your known skills, abilities, knowledge and experience in response to the "How you will be assessed" criteria above (maximum of 2 pages in total); and
- The contact details for two referees (one of whom is your current supervisor)

**Closing date**: 11:59pm, Friday, 3 January 2025
**Job Reference Number**: TQ2024-1328
**For further information, please contact**: