Area Manager

**About Kosta's**

This isn't no fancy café, veggie bowl, dukkah on toast bullshit. Kosta's is about simple food, can't-go-wrong flavours and classic sandwiches. And our sandwiches are simply the best - trust us, we know. We're all about keeping things easy, quick and convenient. But that doesn't mean we compromise on quality. Our VIP service and genuine love for food is what sets us apart.

Kosta's is growing From humble beginnings - launching our first store in Rockdale in 2021, and now with a store in Circular Quay and Rosebery with a soon to be 4th in the CBD. Our commitment to excellence has helped us grow, and we are now seeking a dedicated and organised Area Manager to support our Director and help manage our expanding operations.

**Position Overview**:
The Area Manager will be responsible for overseeing the daily operations of Kosta's Takeaway. This role requires a dynamic and proactive individual who can manage staff, maintain excellent customer service standards, and ensure the overall efficiency and profitability of the venue.

**Key Responsibilities**:
**Operational Management**:

- Oversee the day-to-day operations of the takeaway venue.
- Ensure compliance with health and safety regulations and food safety standards.
- Manage inventory and order supplies as needed

**Staff Management**:

- Recruit (onboard and offboard), train, and supervise FOH members to ensure they deliver consistent high-quality service
- Schedule shifts and manage staff rosters.
- Conduct performance reviews and provide ongoing training and support.

**Customer Service**:

- Maintain high standards of customer service and handle customer inquiries and complaints effectively.
- Implement strategies to improve customer satisfaction and retention.

**Financial Management**:

- Monitor and manage budgets, expenses, and revenue.
- Analyse financial reports to identify areas for cost reduction and operational improvement.
- Ensure cash handling procedures are followed accurately.

**Marketing and Promotions**:

- Collaborate with marketing teams to develop and implement promotional campaigns.
- Propose, plan and organise events and special promotions to attract and retain customers.

**Venue Maintenance**:

- Ensure the venue is clean, well-maintained, and presents a welcoming atmosphere.
- Collaborate and coordinate with individual stores to build a detailed and structured process to ensure stores are clean and presentable

**Qualifications**:

- Proven experience as an Area Manager, Restaurant Manager, or similar role in the food service industry (deal breaker).
- Strong leadership and team management skills, with a focus on staff culture, recruitment and training and rostering.
- Maintenance of staffing levels, appropriate to limiting costs but ensuring excellence in service standards are not compromised
- Excellent customer service and communication skills.
- Resolution of guest service issues in regards to service and food quality, ensuring we utilise the opportunity for recovery as a way of leaving a lasting and positive impression
- Ability to assist and manage budgets and financial reports.
- Stock control and ordering procedures.
- Creating practices and procedures to improve service excellence and operations.
- Knowledge of health and safety regulations and food safety standards.
- Proficiency in using management software and point-of-sale (POS) systems.
- Strong organisational and multitasking abilities.
- Ability to work flexible hours, including weekends and holidays.

**Benefits**:

- Competitive salary based on experience.
- Opportunities for professional development and career growth.
- A supportive and friendly work environment.
- Did we mention free food?... and have you seen our sandwiches? That's something to rave about.

**Job Type**: Part-time

Pay: From $70,000.00 per year

Expected hours: 38 per week

Schedule:

- Monday to Friday

Application Question(s):

- If you could choose any fictional character to act as your assistant manager who would it be and why?

**Experience**:

- management: 2 years (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person