Counter Sales Supervisor

Clyde
- Full timeThe role: Counter Sales Supervisor The Internal Sales Team Supervisor is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively to ensure exceptional customer service is provided at all times. Duties include rostering and motivating internal sales team members, ensure the branch is stocked with merchandise with any promotional material displayed correctly to enhance the customer experience at branch level. This role is responsible for team members performance assisting with the ongoing training of new and existing team members on the products and customer service. This position will be based at busy branch at Clyde

**Operations**
- Deliver excellent service to ensure high levels of customer satisfaction
- Respond to customer complaints and concerns in a professional and timely manner
- Ensure product knowledge is up to date for all team members
- Develop and arrange promotional material and in-store displays
- Undertake store administration duties such as managing store budgets and updating financial

records
- Ensure store compliance with health and safety regulations
- Liaise with purchasing team and operations team leader to ensure correct inventory levels
- Create a welcoming environment for all customers to enhance the store experience for all customers
- To assist training on and identify revenue generating opportunities such as cross sales, upsell opportunities to maximise customer spend

**People Management**
- Train, and oversee new and existing staff
- Ensure the correct number of team members are rostered in line with the labour to sales ratio
- Motivate the team to meet sales objectives by training and mentoring staff

**Business Strategy**
- Assist and contribute to business strategies to attract new customers, expand store traffic, and enhance profitability
- Prepare detailed reports on buying trends, customer requirements, and profits

**Workplace Health and Safety**

Take responsibilities on behalf of the organisation, but must also comply with requirements as workers, including:

- Ensure a safe working environment exists for team members and customers
- Ensure adherence to WHS policies and procedures
- Maintain relevant knowledge of WHS issues
- Act as a role model by demonstrating safe work behaviours

**To be considered for this role you will need**:
Ideally you will have:

- A minimum of 3 years' experience working in a retail environment, ideally in a managerial role
- Strong leadership and customer management abilities
- Customer service-oriented with in-depth knowledge of basic business management processes.

Excellent communication and interpersonal skills

**Why Join Lyndons?**

Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years. Our customers are loyal and so are we

Our 7 core values are underlying to achieving our Mission and Vision and are integral to our culture and growth agenda.

**We offer several benefits including**:

- Regular social events
- We value feedback by conducting regular engagement surveys
- The Lyndons Academy - you can gain educational certificates through Lyndons Academy as we embrace personal development and want to offer our employees industry training and career opportunities
- Employee referral scheme
- Team member discounts
- Geographical movement - we have branches in numerous locations across Queensland and New South Wales offering choices if you want to relocate
- A culture where we live by our values
- Zero tolerance on any bullying or harassment
- We provide uniforms to help keep you safe and protected
- Employee Assistance Program (EAP) - we understand that good health and wellbeing is important both inside and outside of the workplace, so we offer a free counselling service to our team members.

This is a fantastic opportunity to work with a long-established Queensland company that is growing

Lyndons is committed to being and Equal Opportunities Employer - we welcome diversity and inclusion, we aim to provide a safe working environment for all our team members, which is customer focused