Customer Care Team Member

2 weeks ago

Melbourne, Victoria, Australia Seed Heritage Full time

Flexible work arrangements
- Generous staff discounts
- Opportunity to work for a uniquely Australian Retail Group with a global vision

An exciting opportunity has arisen for a
**Customer Care Representative** to join our Customer Care Team
**.** Reporting directly to the Group Customer Care Manager, you will be an online brand representative for our ionic house of brands, Seed Heritage, French Connection, Commonry, allkinds, kikki.K & FINE-DAY and will support our customers throughout all stages of the purchase lifecycle, both online and in-store.

We are looking for a highly motivated individual to provide customers with best-in-class service and strive to create memorable experiences across all channels and touchpoints. Our Customer Care team members are sales focused and achieve success through the creation of high-quality and trusting customer relationships to foster brand loyalty and repeat business.

**THE ROLE**:

- Approach all customer interactions using C.A.R.E ecommerce principals to deliver above-and-beyond customer service experience that is consistent with the brand service standards
- Build customer relationships through preparation, attention to detail, efficiency in the customer contact time and how you follow-up.
- Maintains a high customer satisfaction score through providing a best-in-class customer service experience

**THE IDEAL CANDIDATE WILL**:

- Experience working in ether a retail store or customer care environment.
- Familiar with order management, ecommerce, and other retail technology platforms (preferred)
- Exceptional verbal and written communication skills
- A positive and professional attitude and exceptional attention to detail
- Customer-centric and striving to provide the best possible customer experience in any situation
- Strong understanding of retail, ecommerce, and social media
- Adaptable, flexible, and able to work autonomously and unsupervised.
- Proficient capabilities in Microsoft Outlook, Word & Excel
- Excellent time management skills
- Must be available and flexible to work during the week and weekends

**ABOUT BRANDBANK GROUP**:
Brandbank was founded on bold creative thinking. We exist to ensure that the entire experience of a brand is brilliantly designed and beautifully connected, and the customer is at the heart of everything we do. Collectively our brands work together as a single company, creating not just brands or labels, but living, breathing experiences.

Our growing business is built on a house of carefully curated brands, each chosen for a specific reason. Seed Heritage and French Connection - along with two ground-breaking new Australian brands, Allkinds and Commonry - deliver rich connections to our customers.

**WHY JOIN THE BRANDBANK GROUP TEAM?**
- **Generous staff discounts**:

- **Flexible work arrangements**:

- Opportunity to work for a uniquely Australian Retail Group with a global vision
- Supportive team culture and environment
- Employee Referral Program - be rewarded for referring great new people to our team

If you are highly motivated, thrive on a challenge and are passionate about growing your career and are looking for a new adventure, then we would love to hear from you Don't miss the chance to join us and be a part of something new and exciting
**APPLY NOW.

  • Customer Care Team Member

    1 week ago

    Melbourne, Victoria, Australia Brandbank Group Full time

    Generous discounts across all Brandbank Group brands.- Full time role with clear career pathway towards future leadership roles- Supportive team culture and environmentAre you ready for an exciting career opportunity?We are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank Group (Seed...

  • Customer Care Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Mcmillan Shakespeare Group Full time

    Customer Care Team MemberPlan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia's leading experts in NDIS Plan Management and...

  • Customer Care Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Brandbank Group Full time

    Supportive team culture and environment- Generous discounts across all Brandbank Brands- Opportunity to work for a uniquely Australian Retail Group with a global visionWe are thrilled to announce an opening for a Customer Care Team Member to become a valuable member of our dynamic team at Brandbank Group (Seed Heritage, Unison, Commonry, allkinds, kikki.K &...

  • Customer Care Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Mcmillan Shakespeare Full time

    Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, we have delivered these services to people living with a disability since October 2016 and since then we have rapidly grown to become one of Australia's leading experts in NDIS Plan...

  • Customer Care Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Mcmillan Shakespeare Full time

    Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, we have delivered these services to people living with a disability since October 2016 and since then we have rapidly grown to become one of Australia's leading experts in NDIS Plan...

  • Warehouse Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Team Systems Full time $104,000 - $130,878 per year

    Storeman – VictoriaJoin a Leading Australian Family Business in the Materials Handling IndustryAbout UsTeam Systems is an Australian-owned family business that has been at the forefront of the materials handling industry for over 30 years. We specialise in providing a comprehensive range of high-quality products, including industrial trolleys, hand trucks,...

  • Customer Care Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Mcmillan Shakespeare Full time

    Plan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia's leading experts in NDIS Plan Management and Support Coordination.At the...

  • Customer Care Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Mcmillan Shakespeare Full time

    Plan Tracker is a rapidly-growing industry leader who is passionate about building confidence to choose, self-direct and thrive in life - for both our valued NDIS customers, their service providers and our growing team.As a nationally registered Plan Manager, we're dedicated to simplifying the NDIS by providing tools, services and education to participants,...

  • Customer Care Team Member

    2 weeks ago

    Melbourne, Victoria, Australia Mcmillan Shakespeare Full time

    About Plan TrackerAs a rapidly-growing industry leader, Plan Tracker is passionate about building confidence to choose, self-direct and thrive in life - for both our valued NDIS customers and our growing team. As a nationally registered Plan Manager, we're dedicated to simplifying the NDIS by providing tools, services and education to participants, families...

  • Customer Service Team Member

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $75,000

    Job Title: Team Member">As a team member, you'll be responsible for providing exceptional customer service and ensuring the highest level of product quality. You will work behind the glass 'in the deli', handling delicious products such as meats, cheeses, and antipasto.">About Us:">We are an inclusive and team-first company that values our people above...