Customer Care Manager
16 hours ago
Looking for a long Career in Sales?
We have an opportunity for you to work within a strong sales, with opportunities to develop and progress your career in sales over time.We are looking for an experienced and dynamic Customer Care Manager to join our team based in Melbourne on a permanent full time basis.
You will be empowered to enhance the relationship between the Customer and Rentokil Initial for the key purpose of protecting the existing portfolio by identifying and dealing with any issues which may be detrimental to this relationship.This role reports to the Sales Manager, and you will be expected to grow and sustain the business services portfolio by identifying opportunities for adding service lines and removing barriers to service in order to protect customer loyalty.The key responsibilities for this position include:Forecast and track retention metricsBuild and maintain strong, long-lasting customer relationshipsResolve problems aligned to complaint resolution and customer in jeopardy proceduresDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsManagement of all customer escalationsAdminister and prioritize all customer tasks and ensure achievement of all deadlines within required time frameMaintain accurate records of all sales and activitiesActively identify new business opportunities and communicate to the internal teamsProactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables.Provide customers with relevant information of new products and developmentsProvide a response and resolution to all customer queries within defined timeframesBenefits of being part of the Initial Hygiene team:A fully-maintained company van including a fuel card and a mobile phoneAttractive opportunities to earn commissionsComprehensive induction and trainingAccess to an employee assistance program, for you and your familyOngoing learning and developmentCareer ProgressionIdeally you will have the following experience and skills:5 years customer service experienceService industry experienceCar Licence essentialDemonstrated experience in Account ManagementProven team achievements in customer service metricsExceptional written & verbal communication skillsExceptional organisation and time management skillsAttention to detail and problem solvingAdvanced Microsoft Office skillsAbility to multi-task in a fast paced environmentIf you are looking for an opportunity to lead by example and kick goals at every turn, then this is the role for you
Click the Apply button to submit your resume today
About Rentokil Initial (Parent company of Initial Hygiene)At Rentokil Initial, we are proud to be the global expert in pest, hygiene, and indoor plant care.
What sets us apart is our people.
We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.From washrooms to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants.
Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 80 countries, supporting over 5 million customers.
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