Service Delivery Consultant

**We give you a world of potential**

We have an excellent opportunity for a Service Delivery Consultant to join our Client Service team, based in our Port Melbourne office. If you're looking for a job that challenges you and gives you opportunities to grow, you've found the right role.

Computershare Communication Services (CCS) is a division of Computershare and a global provider of integrated communications solutions. Through innovations in communications, we help companies better connect with their customers and stakeholders through print, digital and mobile delivery channels. Across the globe, CCS delivers 450 million mail packs and 87 million e-Communications and processes 75 million inbound transactions

**A role you will love**

The Client Services team is committed to delivering a service that provides recognised and sustained value, provides service excellence and positions CCS as the partner of choice for our clients.

**Some of your key responsibilities will include**:

- Coordinate and manage client-requested jobs from initiation stage to completion to deliver outcomes for our customers
- Building strong working relationships with internal and external stakeholders to deliver timely, high quality communication outcomes
- Delivering quality service to our clients, whilst successfully meeting agreed KPIs and performance metrics. This will be achieved through a full understanding of clients' business needs.

**What will you bring to the role?**

You are proactive and thrive in both individual and team environments. You will have:

- Proven Project Co-ordination or Project Management experience
- Experience in working with cross functional teams
- Experience in managing multi-faceted content delivery
- Strong leadership skills with the ability to develop, motivate and mentor team members

**Other key skills required include**:

- A positive attitude and clear communication style
- An ability to thrive in a fast paced, deadline driven environment
- A desire and ability to learn about technical products, services, and systems
- The ability to manage changing priorities and be flexible in your work approach
- The ability to take accountability for assigned jobs and work both independently and collaboratively within the wider team
- Highly developed organisational skills, time management skills, with strong attention to detail

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan.** Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing.** Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future.** We will support you along your retirement savings journey.

**Paid time away from work.** Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

**Covid-secure**

We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.