Customer Service Representative

6 days ago

Sydney, New South Wales, Australia Imb Bank Full time

**Supportive culture with career pathways available**:

- **Part time Mon - Fri - 5 hours a day**:

- ** Highly reputable and trusted bank**

We are now recruiting for an enthusiastic and customer focused individual to join our Oran Park branch and cover the South Western Sydney region. Our **Customer Service Representative** roles are great job opportunities where you can get your foot into the door of a community minded bank, gain hands on experience, enjoy interacting with members in branch and online, whilst providing them with a high level of service to ensure their financial needs are met.

**The main aspects of the role include**:

- Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms, cash handling and balancing
- Working with your Manager and team to collectively achieve the branch goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties
- Providing branch coverage across South Western Sydney in a permanent part-time relief capacity.

**To carry out the role successfully, you'll need to be able to demonstrate**:

- Experience in sales and service, preferably in retail, banking or hospitality industries
- Cash handling experience and an accurate eye for detail
- A learning mindset and ambition to build a career in the banking industry
- An aptitude for technology and proficient in MS Office programs/apps
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
- A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
- A genuine desire to help people, work directly with customers as well as work with and support a team
- Hold a current Drivers license with the ability to travel to other branches within the region if required for training and staff relief purposes.

**Benefits IMB offer are**:

- A supportive culture that actively promotes inclusion and the wellbeing of our employees
- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Corporate uniform
- Genuine investment in personal and professional growth.

Location: Sydney

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