Chirnside Park

Store Manager/Team Leader

**Reports to**:
Area Manager - Operations

**Function**:
Store Operations

**Primary Function**:
Manage and oversee all aspects of the Store

Major Responsibilities Measures

**Safety**:

- Safety strategies are integrated in - 100% implementation of action items

business planning and performance for the store.
appraisal systems. - 100% compliance to Safety policies
- Self evaluation conducted as and procedures.

required. - Immediate reporting and accurate
- Monitor and review implementation information documented.

of Safety evaluation action plans. - Fosters and drives a safety culture.
- Proper use and care of all Company - Ensure all equipment is in safe
assets and equipment by all Team working order.
Members.
- Safety policies and processes
- Incident management, evaluations, implemented as per Company

hazard management, injury procedures.
management.
- Accurate and timely reporting of

all serious incidents and Lost Time
Injuries.
- Knowledge of Site Safety Plans.
- Be the Safety Champion for the site.
- Where required, full compliance with

Centre Management requirements.
** Safety Administration**:

- Coordinate the Site Hazard

Inspections.
- Coordinate the administration of

Safety policies and procedures.

Major Responsibilities Measures

**Team Development &**
**Performance Management**:

- Manages team performance - Performance discussions are

to maintain high standards of held and feedback file notes are
knowledge and customer service. completed and filed.
- Identifies training needs for Team - Performance Evaluations completed
Members. as required.
- Manages communication to Team

Members.
- Identifies recruitment needs.
- Provides constructive feedback to

Team Members (informal and formal)
on performance and behaviours.
- Conduct half yearly team member

performance evaluations.
- Build effective selling teams.

**Oversee Management of Stock**
**Receiving and Dispatch**:

- Back of store processes, storage and - Receiving procedures followed to

handling and traffic management. ensure audit compliance and stock
- Standards of presentation at back of integrity.

store. - All inventory and dispatch related
- Inventory integrity. problems investigated, and
- Damaged and Clearance item appropriate actions occur and are

management. documented.
- Replenishment of store according to - Promotional merchandise is
store trading patterns. prioritised.
- Return of stock is correctly packed

with appropriate paperwork
attached.

Major Responsibilities Measures

**Inventory Management,**
**Compliance, Presentation and**
**Merchandising**:

- Maintains store to reflect - Daily tours are completed and

presentation standards in the store actions are documented.
presentation manual.
- Low stock investigations are
- Manages instore promotional performed to maintain inventory
- programs. integrity and adjustments are- Manage inventory integrity. performed and documented as
- Manage In-stock performance. required.
- Oversees stocktake as required. - Stocktake process is planned and
- Manages shelf replenishment performed in line with procedure

according to store trading patterns. and audit requirements.
- Stocktake investigations are

managed to ensure maximum
integrity and in line with audit
requirements.
- Stocktake documentation filed to

audit requirements.
** Product Knowledge**:

- Actively pursues new product - Maximise Team participation in all

information. training.
- Communicates current marketing - Ensure Team Members are multi
- program to team. skilled.

Major Responsibilities Measures

**Sales and Profit Focus**:

- Drives and maintains an awareness - Achieve or exceed budgeted figures

of Store Sales and Profit Targets for each period.
each week.
- Maintain Total Expenses to % of
- Manage Store Remuneration and sales budget.

Expenses in line with budget.
- Works with the team to develop - Improve average transaction value.

strategies to maximise sales and
profit.
- Maintains a secure workplace and

drives the stores shrinkage reduction
plan.
- Actively promotes add on sales.

**Customer Service across the**
**store**:

- Escalation point for resolution of - All Customer contacts responded to

customer issues. within 24 hours.
- Ensures that all Team Members - Action plans developed and
maintain and provide service implemented to improve areas of
consistent with Customer Service customer service.
Standards.
- Identify areas for improvement in

customer service across the store.
- Develop action plans / target

measures for performance
improvement in customer service.
- Provide coaching and direction to

the team on service related issues.
** Cash Management**:

- Ensure balances are conducted daily. - Adherence to Cash Management
- Ensure banking completed policies and procedures to ensure

accurately according to procedure. audit compliance.
- Accurate administration of Petty - Register errors investigated and
Cash, cordless phones, store key controlled.
regis