Memorial Advisor

1 week ago

Sydney, New South Wales, Australia Invocare Full time

**Memorial Advisor**
- Full time customer service and administration role, supporting our sales team
- Be part of a supportive team with a great workplace cultureJoin a market leader in the industry, with loads of opportunity for growth

Working within our Memorial Park, this role will support the day-to-day administration function for our family services advisor's and family services supervisors.

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

**Duties of a Memorial Advisor**:

- Plaque Layouts - liaise with client families
- Cremation follow up calls - Potential urn opportunities/memorial appointment with FSA or collection
- Ash witness back up and support to FSA's
- Service requests - site or memorial requests
- Site enquiries/find a loved one
- Site marking back up
- Complaint follow up - initial support determines triaging level if required to escalate
- Incoming FSA calls - backup support and triaging to FSA
- Book appointments for FSA - add to calendar, if ash collection order ash to office
- Check completed paperwork/compliance from FSA - ensure site photos uploaded to system
- Pre-need contracts - Client families servicing
- Create and update FSA team tracking spreadsheet - Plaque status and witness details

**About you**:

- Strong written and verbal communication skills
- Proven experience working in a customer service or administrative role
- Intermediate experience using MS Office programmes
- Strong organisational and time management skills
- Highly organised with a strong attention to detail

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- Flexible work hours, we offer shifts that fit around your life and commitments
- We are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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