Liability Claims Service Consultant

At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let's care for tomorrow, so we can create a better future together, for everyone.

**Claims Service Consultant - Liability**
- Take ownership of your own portfolio of complex claims
- Become part of a high-performing team that genuinely cares about your wellbeing
- Ongoing opportunities for learning, development and flexible working arrangements

**_Do you believe the sum of the parts is greater than the whole?_**

As a Claims Service Consultant - Liability, you will join our National Liability Claims Unit. Responsible for supporting our customers and ensuring the timely and cost-efficient management of claims, you will gain technical knowledge and expertise to take ownership of your portfolio of claims and seek the best possible outcome for all stakeholders.

**You'll be responsible for**:

- Managing a complex portfolio of claims arising from Public and Products Liability products in a timely and cost-effective manner with a focus on personal injury.
- Ensuring a high standard of service is maintained for our internal and external customers while building a network of professional relationships.
- Continuous communication with internal and external stakeholders to report on claim developments, trends and potential large losses.
- Active communication and negotiation with panel solicitors, loss adjusters and service providers with a view to reaching the best possible outcome for all stakeholders involved.

**Important to your success**:

- Previous experience within liability and/or experience in injury related insurance.
- Experience working in an insurance, and experience working with multiple policies is desirable.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Willingness to be a team player and support our collaborative and supportive culture.
- Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for Allianz.
- Strong negotiation and conflict resolution skills.
- Ability to provide superior customer service across a range of internal and external stakeholders.
- A vision of long-term career progression.

**What's on offer?**
- A team that will go out of their way to support you and ensure you're able to be the best you can be - both personally and professionally
- Company benefits that you can count on to strengthen all parts of you - physically, mentally, socially and financially
- Work flexibly to reach your true potential
- Be excited to be part of a company that is making a positive impact on our environment, community and industry

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

TBC

**Job Level**:

- Professional

**Location**:

- Sydney, NSW, AU, 2000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 55085

**Position Cluster**:

- Non-Executive