General Manager

**Additional Information**
**Job Number**25143394
**Job Category**Property Leadership
**Location**Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia, 6000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**HOTEL DESCRIPTION**

Four Points by Sheraton Perth is located at 707 Wellington Street, in the heart of Perth's CBD. The property offers convenient access to major attractions including Optus Stadium, RAC Arena, and the vibrant Northbridge district, known for its galleries, boutiques, and eateries. The hotel features 278 guest rooms, signature restaurants - The Eatery, and The Best Brew Bar & Kitchen, catering to both business and leisure travelers.

**JOB SUMMARY**

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

**CANDIDATE PROFILE**

**Required**:

- 10+ years of progressive experience in hotel industry preferred and prior GM / HM experience in similar or larger size hotels.
- Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management.
- Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources.
- Ability to independently manage multiple projects simultaneously.
- Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity.
- Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns.
- Track record of creating positive and influential owner relationships.

**Preferred Skills and Knowledge**:

- Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework.
- Strong organization skills.
- Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning.
- Ability to evaluate business trends, determine applicability, and modify business strategies accordingly.
- Ability to manage customer preference, loyalty, and engagement.
- Ability to take constructive action without relying on directions from others.
- Ability to network and build relationships to grow the business.
- Strong problem-solving skills; encourages new innovative solutions when appropriate.
- Strong communication skills (verbal, listening, writing, presentation).
- Effective influence, consensus building, and negotiation skills.
- Ability to effectively manage and support change.
- Strong associate relations and customer relations skills.
- Proven success in talent management and manpower decisions.

**Education and Professional Certification**:

- Bachelor's degree in related area, or equivalent relevant experience

**JOB SPECIFIC TASKS**

**Business Strategy Development**

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel's business strategies; translates Marriott global strategic plan into one that can be executed on property.

**Business Strategy Execution**

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates