Expression Of Interest: Ict Support Technician

The purpose of the **ICT Support Technician/Specialist Technician** position is to be responsible for administration and maintenance of school network and ICT environments. In addition, identifying, escalating and managing issues through to resolution.- Fulltime, Part Time and Casual positions available- Work onsite in Victoria school environment as a technical specialist- Work autonomously with a strong mentoring program- Set hours Mon-Fri, no on-call, no weekend work

**Responsibilities**- Server and Network administration- Demonstrated networking knowledge, including but not limited to: VLAN, DNS, DHCP, and TCP/IP services- Experience in virtualisation technologies such as VMware, Hyper-V and/or Citrix- Hands on configuration and troubleshooting of hardware like servers, firewalls, switches and wireless infrastructure is an advantage- Interpersonal skills & ability to explain technical concepts to stakeholders at all levels- General computer hardware and software support- Active Directory and Group Policy management and administration skills- Service Desk and end user device support- BYOD management and support- Cloud MDM Management and Configuration- Data Protection & Disaster recovery- Onsite/Cloud deployment including but not limited to Windows, Apple and Chrome OS- Technical document writing including instructional and training materials for leadership and users- Strategic ICT planning with school leadership- Maintenance of ICT network documentation

**Qualifications**:

- Windows Server Technologies
- Service and management of Windows and Apple devices
- Network Administration
- Relevant experience in an educational setting, along with knowledge of wireless deployment and Department initiatives.
- Previous experience with planning, deployment and management of 1 to 1 user/devices in an enterprise environment.
- Demonstrates the ability to plan and run ICT professional development sessions and work collaboratively with the Schools' ICT Management.
- Prior experience supporting Specialist Technicians in delivering projects

**Personal attributes**:

- Motivated, self-starter - able to work autonomously, or as part of a team as the work dictates.
- Resourceful - able to find and research information to derive appropriate solutions to problems.
- A good communicator - able to clearly communicate using appropriate language to accommodate the stakeholder.
- Ability to troubleshoot through systematic processes of observation and elimination.

**The following attributes will be highly regarded**:

- Relevant experience in an educational setting, along with knowledge of wireless deployment and Department initiatives.
- Previous experience with planning, deployment and management of 1 to 1 user/devices in an enterprise environment.
- Demonstrates the ability to plan and run ICT professional development sessions and work collaboratively with the Schools' ICT Management.
- Prior experience supporting Specialist Technicians in delivering projects.

**Personal attributes**:

- Motivated, self-starter - able to work autonomously, or as part of a team as the work dictates.
- Resourceful - able to find and research information to derive appropriate solutions to problems.
- A good communicator - able to clearly communicate using appropriate language to accommodate the stakeholder.
- Ability to troubleshoot through systematic processes of observation and elimination.

**Additional Information**:

- JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) - please don't hesitate to apply_