Resource Planning And Reporting Analyst

You might think you already know a lot about Bupa. You'll know we provide health insurance and aged care services across Australia. You've probably also seen our dental and optical clinics in your local shopping centres and heard about our partnership with Kids Helpline as well. But what you might not realise is that we also deliver health services in support of key government contracts including immigration health services via Bupa Medical Visa Services.

Our business is growing, and we need extraordinary people to help us grow - this is where you come in

**About the Opportunity**

**The Role**

Due to continued growth across the country, we currently have an exciting opportunity for a Resource Planning and Reporting Analyst and workforce planning/rostering specialist to join our team.

The Resource Planning and Reporting Analyst supports BMVS, which includes our Clinics, Customer Channels & Operations functions. The role will be responsible for the development, creation and optimisation of workforce planning, data and analytics, forecasting and modelling. The role plays an integral part in ensuring BMVS can be there for our customers in the moments that matter.

You will work closely with leaders across the business from within the Customer Experience team and as part of the Clinics and Central Support Operations (CSO) teams to build strong working relationships to innovate, create and deliver results that positively impact employee wellbeing and customer outcomes. Combined with a strong background in the core elements of forecasting, scheduling, capacity planning and data analytics, the role delivers short, medium and long term planning for BMVS.

We want someone who can think flexibly and laterally in problem solving, is open minded and can adapt to the concept of delivering flexible working options and solutions for frontline workforces.

**Key Responsibilities**
- Lead and own the management of people resources including forecasting, scheduling, real-time management and optimisation of the workforce
- Real time focus on agent's adherence and grade of service (GOS).
- Produce and manage business and stakeholder reporting or presentations.
- Support the delivery of projects, including preparation of business requirements and project plans

**About You**

To thrive in this role, you will require previous experience in workforce planning including experience with Aspect eWFM.

You will:

- Be an adept relationship-builder with excellent interpersonal and communication skills
- Work well with both people and systems - this role will involve a lot for both
- A challenger attitude and approach - an innovator who enjoys looking at problems with fresh eyes and not accepting the way things have always been done
- Be self-motivated, pro-active, and take a can-do approach -takes ownership of work and is accountable for results
- Strong ability to independently plan and prioritize your workload and your workday across multiple projects
- Have a true team-player attitude and tangible customer focus - lots of places say it but we live and breathe teamwork here - we all pitch in and we all do our share to make sure the job gets done and our customers get what they need - that's our main goal

**Be at the heart of it with Bupa**

Our Customer Operations Team are passionate and professional, and we really care about the work we do. Our team culture is known for being open, honest and collaborative, with our customers at the centre of everything we do. We're not an ordinary team, and we're not looking for an ordinary team member.

We offer:

- Tangible employee benefits and discounts on Bupa products (hello discounted health insurance) and other health and wellbeing initiatives
- Performance incentives based off clear and achievable KPIs
- A supportive team where your contribution is truly valued - our people love working at Bupa
- Opportunity to build your career with a Global leader in healthcare

- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._