It Support Technician

2 days ago

Ballarat, Victoria, Australia Petstock Group Full time

Our connections with pets help us grow as people, from our Petstock people in our stores and offices, our Petstock foundation team, our equine specialists, and online brands, from Australia to New Zealand.We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.Join our passionate, knowledgeable, and down-to-earth team where we work hard and love what we do, making an impact for Pets, People, and the Planet
Why is Petstock the place for you?
Free access to mental health, financial & wellbeing support services through our EAP serviceOpportunities to support the Petstock Foundation, sustainability projects, and community partnerships.
Because giving back, together, is what we do
Option to purchase up to 2 weeks of additional paid leave & 4 weeks of paid parental leaveHealth and wellness services at a corporate discountExclusive access to Workplace BankingWe operate with family values, passion for pets and people, inclusivity, and inspiration for pets, people, and the planet.Job DescriptionAn opportunity to join the IT team as our IT Support Technician in an entry-level role, providing telephone and remote IT support to our Store and Support Office Team Members.A Peek Into Your Petstock DayProvide telephone and remote IT support to Store and Support Office Team MembersRespond to support requests via the Helpdesk systemProvide after-hours support on a rotational on-call basis for critical operationsAssist in new store setup, may require occasional travelMaintain IT Registers, Process, and How-To documentationDo you have the below experience and want to advance your career?
Experience in support/call centre environmentKnowledge of Microsoft Windows, Active Directory, and Office 365Basic understanding of LAN/WAN technologiesExcellent communication skills, both oral and writtenStrong attention to detailResourcefulness and multi-tasking abilityOutstanding problem-solving skillsIf this opportunity excites you and you love Pets as much as we do, apply today
Follow us on LinkedIn to stay updated on our various brands: Petstock, we are passionate about supporting our communities.
We aim to hire candidates from within an 80 km radius to strengthen local connections and support local economies.
We value diversity and are committed to providing equal opportunities for all.
We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.
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