Client Service Associate

1 week ago

Melbourne, Victoria, Australia Cartier Full time

Reference Code: 77823**Client Service Associate - Cartier, Melbourne**:

- Melbourne, VIC, AU- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison's heritage by pushing the boundaries of creativity.

**HOW WILL YOU MAKE AN IMPACT?**

With your exceptional ability to develop and drive stock accuracy and integrity. You will be instrumental in:

- Providing a unique and exceptional client experience through handling and responding to all client requests in a timely manner,
- Management of repair orders and client information
- Monitoring of stock and inventory
- Compliance to Client Service standards of the Maison

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**

We believe in shared success and understanding that with your actions you elevate your team and Maison. To contribute to team success, you will have:

- 1-3 years previous experience in retail, hospitality or service related roles
- Excellent verbal and written communication skills
- A strong work ethic and a passion to deliver excellence in customer service
- Well organized with a high level of accuracy
- Well-developed problem solving skills with the ability to follow through and provide solutions
- Proven ability to manage and diffuse difficult situations
- Strong command of IT systems, SAP Knowledge

**HOW DO WE KEEP YOU SMILING**:

- A great opportunity to be a part of a dynamic and diverse team.
- This role will help build your knowledge and experience in all aspects of Customer Service.
- Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.

**YOUR JOURNEY WITH US**:

- After being shortlisted, you will receive a video call from our HRBP to discuss the role and for us to get to know you.
- If you are successful through the phone interview, you will be invited to attend an interview with our Deputy Boutique Managers and Retail Area Manager to assess your fit for the role. In return, we will also share insights on our team dynamics and our company culture.
- Finally, you will then have the opportunity to meet our Managing Director who can share our overall vision and plans for the future.

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