Executive Manager Communications, Advocacy

Join to apply for the Executive Manager Communications, Advocacy & Customer Service, Strathbogie Shire Council role at Camden Search3 days ago Be among the first 25 applicantsJoin to apply for the Executive Manager Communications, Advocacy & Customer Service, Strathbogie Shire Council role at Camden SearchDirect message the job poster from Camden SearchExecutive leadership role overseeing teams across Communications, Advocacy and Customer Service working to enhance broader community engagementKey strategic role within Council's newly formed Executive Leadership teamLead Council's advocacy and communications strategiesSignificant interaction with the Mayor, Councillors and CEOThe Strathbogie Shire is a vibrant and progressive rural municipality located about two hours from the Melbourne CBD along the Hume Highway.
It is made up of diverse and picturesque communities served by townships such as Euroa, Nagambie, Violet Town, Avenel, Longwood, Ruffy and Strathbogie, bordered to the east by the Strathbogie Ranges and to the west by the Nagambie Lakes district.
The area is renowned for its natural beauty, agricultural production, horse studs, wineries, restaurants, local produce, rich history and much more.This fast-paced, dynamic leadership role is a key position in Council's newly formed Executive Leadership Team, with responsibility for ensuring that Council's contact with its community is of the highest standard and that advocacy efforts for the Shire are maximised.This role provides a critical strategic focus for the organisation, leading the delivery of Council's Communications, Advocacy and Customer Service functions and representing an incredible opportunity for an engaging, contemporary people leader to direct how the organisation continues to evolve to more closely meet contemporary community expectations of engagement.Reporting directly to the recently appointed Chief Executive Officer, the Executive Manager will lead the organisation's new advocacy strategy and communications strategy, with oversight of all communications from both the CEO and the Mayor.
The role will enhance the organisation's capacity to deliver high quality engagement and manage Council's brand and reputation through effective and contemporary communication, marketing and issues and reputation management.The role oversees four direct reports and an overall team of eleven staff.
Key responsibilities will include:Develop and manage Council's overall communication strategy, overseeing Council's corporate brand through media, communications, campaigns and marketing strategiesLead Council's new Advocacy Strategy and roll-out of Council's Customer CharterPlay a key role in the implementation of Council's new websiteProvide strategic oversight of Council's customer service, communications and community engagement functions, ensuring alignment with key strategies and plans as well as key contextual organisational, local and political sensitivitiesLead an organisational wide, customer centric approach to customer service to assist the organisation to improve the way we deliver customer service, manage customer requests and respond to complaints through multiple channels.Provide a high level of advice and support to Councillors, CEO, senior management and across the organisation in relation to communications activitiesCoordinate speech notes, comments/opinions for the Mayor, Councillors, Senior Managers and other outputs as requiredDevelop and implement stakeholder engagement strategies that enhance the communication and relations between the Council, the organisation, the media, the local community and the broader region.Lead the community engagement culture within the organisation through the implementation of best practice engagement practice, enhancing Council's strategic focus, building connection and trust with community and strengthening Council's reputation.Coordinate a broad range of Council's communications including Council's community newsletter, Strathbogie Council website, Council Annual Report and other external publications.We are seeking applications from seasoned professionals with demonstrated success in developing and implementing communications campaigns and best practice community engagement approaches.
Ability to lead all key engagement channels including media liaison, web design, social media, advocacy plans and community engagement.Relevant tertiary qualifications will be expected in communications, public relations, public administration, engagement or a similar field, with substantial relevant people leadership experience, ideally from within Local Government or the Public Sector (but not essential).
Substantial experience will be required in advocacy and communications, with the ability to influence at all levels in a complex environment with political sensitivity.Given the nature of the role, highly developed leadership, interpersonal, communication and presentation skills will be mandatory, with the ability to develop high calibre corporate communication strategies, community engagement plans, speeches, media releases, annual reports and correspondence.The role's significant interaction with a range of both internal and external stakeholders will require a strong customer focus and the ability to work and communicate credibly with stakeholders of all levels including the CEO and Councillors.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service, Strategy/Planning, and Public RelationsIndustriesGovernment Administration and Civic and Social OrganizationsReferrals increase your chances of interviewing at Camden Search by 2xSign in to set job alerts for "Communications Manager" roles.We're unlocking community knowledge in a new way.
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