V- Retail Assistant

1 week ago

Melbourne, Victoria, Australia Salvos Stores Australia Full time

Start your mission volunteer experience with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most.

The Salvation Army Retail Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community. You can be a part of this by volunteering a few hours per week as a Retail Assistant helping with sales, merchandising and quality control.

A typical day as a volunteer retail assistant will see you attending to customer needs whilst maintaining a welcoming environment, contributing to a positive in-store experience. The volunteer Retail Assistant supports the Store Manager in operations of the store ensuring quality customer service, sorting of donated goods, pricing and maintaining the general appearance and upkeep of the shop. Equally important, all Retail Store Assistants are responsible for fostering a culture of inclusiveness and community spirit amongst the volunteer team, which will in turn enhance the customer experience in the store.

Experience in customer service is favorable but not required as you will receive on the job training and support. Your attention to detail and a desire for order and sparkle will be assets in this role, as will your upbeat and friendly attitude.

Key Tasks include:
Receiving donations

Sorting & lifting

Pricing

Hanging of items in preparation for display

Displaying and visual merchandising of stock in shop

Respect that all donations belong to TSA

Customer Service

Welcoming customers to the store

Assistance with enquiries and donations

Providing a good customer experience for shoppers

Referral to other services

**Qualifications & Experience Requirements For The Role**

**Mandatory Requirements Of The Role**
- Complete The Salvation Army's volunteer registration, training and induction modules, and any other training as required process
- Integrity Checks may be required if working with team members under the age of 18

**Roster & Time Commitment**
- Minimum 3 - 6 hours between 9 am to 5 pm from Monday to Saturday (minimum one shift per week) as rostered. Please advise your availability in your expression of interest.

A role profile for this position is available upon request and will also be provided to the successful applicant during the interview process.
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _Additionally, certain volunteer roles may require a National Police Check._

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