Product Implementation Analyst

1 week ago

Sydney, New South Wales, Australia Blackhawk Network Full time

**Benefits**:

- Health Insurance Allowance
- A best-in-class employee recognition program
- 4pm Fridays
- Flexible working environment
- Hybrid work model
- Additional paid Employee Appreciation Days Off each year, including birthday leave

Overview:
As a Product Implementation Analyst, you will manage, end to end gift card implementations and reports to the Product Implementation Manager.

This includes, overseeing the end-to-end card onboarding process, for physical, digital, and incentive products that will be activated through the Blackhawk network.

**Responsibilities**:

- Manage gift card implementation process from end to end
- Lead the card production process and navigate Blackhawk external card partners and internal partners as well through established processes ensuring high standards are always maintained
- Holding project kick-off calls, artwork proofing, testing, facilitating delivery of product to warehouse, ensuring product/process compliance across several unique and high-profile accounts
- Troubleshoot process-related challenges/obstacles
- Deliver excellent customer service with internal business teams and external customers and vendors
- Work closely within our Sales, Operations, Marketing, and IT teams to launch new card programs into new and existing Alliance Partner
- Navigating external customers through established process and specification documents to implement product and make available for sale
- Troubleshoot process-related challenges/obstacles
- Maintain project management-related data and metrics

Qualifications:

- Strong communication skills with the ability to work at all levels of an organization
- Excellent interpersonal skills, time management, and multi-tasking abilities
- Ability to think strategically and provide input into management streams
- Previous experience in a product management, ideally within gift card/payment solution environment
- Ability to understand and manage technical details of Card production
- Ability to prioritize and manage numerous projects on tight deadlines with limited direction
- Previous quality control experience is highly regarded
- Previous payment processing background is highly regarded
- Ability to manage competing priorities
- Strong working knowledge of PC-based business software, including Microsoft Outlook. Excel, Word and PowerPoint
- Extremely high attention to detail, particular accuracy required with all data entry
- Strong communication skills, with the ability to liaise effectively with various departments and internal stakeholders

EEO Statement:

- You'll work with some of the nicest, most intelligent and down to earth people here at Blackhawk Network APAC: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do, we work hard and we have fun along the way. We have a flexible working policy and we encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration._
- Health insurance

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