Customer Service Officer Community Bank Lindfield Nsw
1 week ago
It starts here.
With Bendigo Bank... and you.We've never been 'just a bank'.
Just like you should never be 'just an employee'.
We're united in our belief that in banking, better can be bigger, and together we're making it happen.Your role as a Customer Service Officer puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.Whether you're assisting customers with transactions, educating them about our online platforms, or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives.In this dynamic and high-impact role, you'll make your mark by :Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branchSupporting our customers with their digital literacy and online banking needs as we continue to innovate our offeringsBeing the face of the branch and customer service.
Become our customer's go-to person for transactions, cash handling, investigating queries, or assisting with paperwork, all while keeping risk considerations at the forefrontEmbracing lifelong learning.
Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and external development opportunitiesBuilding connections.
Supporting our customers, giving back, and making our communities better while having fun along the way
This is a permanent, full-time position located in Lindfield.What you'll bring to the roleTo succeed, you'll need to consistently deliver exceptional customer service.
We'd love you to have :Experience in a customer service environment and the ability to achieve targetsStrong attention to detail to ensure secure, accurate transactions with a risk mindsetConfidence to communicate face-to-face and over the phone with new and existing customersEagerness to understand and communicate what makes our bank differentDrive for collaboration — mateship is crucial for us to work together and achieve goalsExperience in banking and finance is a plus but not essentialOur Community Banking modelCommunity Banking operates on a shared revenue model based on 'profit-with-purpose', reinvesting profits into local initiatives like infrastructure, events, and scholarships, supporting local growth and relationships.Why work with us?
Make an impact that matters — your work benefits customers and communitiesBe more than just a number — join a diverse, valued teamEnjoy career growth and flexibility with supportive policiesYou'll also access benefits such as :Health and wellbeing support, including discounted gym memberships, private health insurance, and Employee Assistance Program (EAP)Learning opportunities through our corporate university 'BEN U'We're making better, bigger. And we'll get there with you.If you're ready to be our next customer service expert, set your sights on a bright future — apply now
Please note: After submitting your application, you will receive an email to complete a Pymetrics online gaming assessment.
Check your junk folder if not received within 30 minutes.We support a diverse workforce and inclusive culture.
If you need adjustments for your application or interview, please reach out.Learn more about our retail banking roles here - branch-network.Screening and interviews may start before the closing date.We commit to responding to all candidates, regardless of the outcome.
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