Service Advisor

2 weeks ago

Perth, Western Australia Truck Centre Wa Full time

Secure Your Future with a Market Leader Supportive Team Environment & Career opportunities Loyalty Leave - 1 Extra Day of Leave Per Year up to 5 Days The Company Truck Centre (WA) is WA's sole Volvo, UD and Mack, Truck Specialist Dealership'.
With 8 branches operating successfully state wide, we pride ourselves in taking on the prestigious responsibility of being the 'Single Largest Truck Transport Solution in WA.
About the Role An exciting opportunity has become available for an experienced Service Advisor to join our busy Forrestfield head office team on a full time basis.
You will be responsible for acting as the primary contact (both face-to-face and over the phone) between TCWA and our customers for all repair and maintenance work on their vehicles.
You will need to be confident and responsible for scheduling work from the service counter to the workshop whilst providing exceptional customer service.
The Successful Applicant To be considered for this position, you will have worked in a similar capacity with proven experience in providing exceptional customer service.
In addition to your experience, you will possess the following: Mechanical aptitude to understand customer needs and service requirements Strong interpersonal skills and the ability to work autonomously or in a team Excellent time management, organisational and follow-up skills Strong communication skills to engage effectively with stakeholders The ability to thrive in a fast paced environment with competing priorities Take ownership of your role and follow through until completion Intermediate proficiency with Microsoft Office and adaptability to software programs What we Offer Competitive remuneration and annual CPI increases Loyalty Leave - additional day of leave per year of service (up to 5 days) Employee referral bonuses Recognition and rewards for your efforts A commitment to safety with Zero Harm initiative Health and Wellbeing support through MATES program - EAP counselling and support Modern facilities with free onsite parking This position offers the opportunity to work with a reputable company and contribute to the largest truck transport solution in Western Australia.

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