Aps4 Practice Officer

2 weeks ago

Sydney, New South Wales, Australia Effective People Full time

Position: APS4 Practice OfficerLocation: Lismore, NSWType: Labour Hire (12-month contract, with possible extension)Pay Rate: $50.00 per hour + SUPERHours: 37.5 per week About the Role We are seeking an APS4 Practice Officer to join a multidisciplinary team supporting the delivery of high-quality mental health and wellbeing services for veterans and their families.
As a Practice Officer, you will provide frontline customer service, operational, and administrative support to ensure the smooth delivery of clinical and wellbeing services.
You will play a key role in client-facing services, stakeholder engagement, office management, and service delivery support.Key Responsibilities Deliver front-of-house and administrative support across service delivery streams.
Provide customer service to clients via reception and telephone.
Act as the first escalation point for clients, health providers, and stakeholders.
Manage client referrals to internal and external providers, ensuring accuracy in records and correspondence.
Coordinate logistics and administration for group programs and workshops.
Support onboarding and training of new staff and contracted providers.
Undertake financial management tasks, including invoice processing, procurement drafting, and expenditure tracking.
Manage office resources, IT, travel, and property requirements for the service centre.
Assist in reporting, quality assurance, compliance, audits, and operational data collation.
Maintain effective relationships with key stakeholders.
Ensure compliance with workplace health and safety, diversity, and APS values and principles.
Mandatory Requirements Professional experience in business operations or service delivery within a health or government environment.
Australian Citizenship (required under the Public Service Act 1999).
Desirable Skills Experience supporting mental health or clinical service environments.
Strong organisational skills and ability to manage competing priorities.
Financial administration and reporting experience.
Benefits $50 per hour + superannuation.
12-month labour hire contract with potential extension.
Flexible work arrangements may be available (to be agreed with manager).
Opportunity to contribute to meaningful work supporting veterans and their families.

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