Clinical Lead, Health Information And Advice Service

Grow with an organisation dedicated to helping Australians improve their health
- Two positions available - Full-time and part-time opportunities
- Hybrid working between home and our Haymarket office, near Central station

**About us**

Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health.

Our virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.

**About the opportunity**

Reporting to the Medical Advisor, the Clinical Lead is responsible for clinical support of the Health Information and Advice Service across all channels (telephony, web, and app) and forms part of the clinical leadership, together with the other clinical leads. The Clinical lead will be an experienced health professional who is confident in managing effective stakeholder relationships with a strong understanding of health.

Key responsibilities include:

- Provides clinical oversight and clinical expertise input across all channels of the Health Information and Advice Service (telephone, web and app). To ensure that the services are based on sound clinical governance principles and that they are safe, effective, appropriate, consumer focussed, and accessible and efficient this will include clinical oversight of: the telephone and video services for the healthdirect helpline (and associated services); the afterhours GP helpline; and the healthdirect service digital assets.
- Strong focus on patient safety, quality management, health policy and negotiation and liaison with internal and external stakeholders and service providers for existing services and the development of new services.
- Provides support in identifying, evaluating, and analysing risks inherent to operations of the healthdirect service
- Leads and participates in various work streams, committees, and forums
- Ensures effective and efficient procedures and processes are in place for clinically safe services
- Contributes to strategies that ensure the provision of quality, effective and efficient service
- Drives continuous improvement and innovation in the delivery of services

**What we're looking for**
- Health professional background, with current AHPRA registration
- Extensive clinical practice experience (primary care, secondary care, population health)
- In-depth understanding of the health sector in Australia, including the primary and community care sectors in health
- An excellent understanding of quality and safety and clinical governance and specifically as it relates to telehealth
- Practical experience leading and managing clinical responsibility, including reporting against clinical governance protocols
- Demonstrated experience in telehealth service delivery

**Why work with us**

We believe our strength comes from our talented and dedicated staff. We work hard to deliver an environment where you can enjoy your role and are rewarded for it, from offering competitive remuneration packages through to providing the opportunity to make a daily difference in the lives of others. Some of our other benefits include flexible work arrangements (2 days per week in office requirement for full time employees and pro-rated for part time employees) to help you balance work and life; 14 weeks company Paid Parental Leave for all parents and other parental leave entitlements to support families; and access to formal development opportunities and workplace learning that can expand your capabilities and unlock your talent.

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.