Service Reporting

7 days ago

Sydney, New South Wales, Australia Showtime Consulting Full time

**Company Description**

Showtime Consulting is a leading provider of Shielded Cloud Solutions. Based in Australia and New Zealand, we specialise in secure cloud deployments and extending the cloud to the intelligent edge. Our expertise spans Azure, Azure Stack, AWS, OpenStack, and Red Hat Linux, serving both commercial and government environments, including government-classified clouds. Our mission is to forge the future with secure, innovative technologies that protect and uplift communities, while our vision is to revolutionise seamless collaboration across domains on an ultra-secure platform.

Our team supports national-scale digital infrastructure uplift projects including secret cloud programs, cyber modernisation, and secure hybrid transformations. Were trusted by Defence, Federal Government, and enterprise organisations to deliver secure-by-design infrastructure that enables mission success.

**The Role**

We are seeking a Service Reporting & Governance Analyst to join our operational support team for a key Sydney-based enterprise client. In this role, you will be responsible for managing service performance reporting, SLA compliance, vendor engagement, and operational governance processes. This position is ideal for a detail-oriented professional who thrives in structured service delivery environments and enjoys working with cross-functional teams.

This is an on-site role based in Sydney, embedded within a highly collaborative and delivery-focused support team.

**Key Responsibilities**
- Prepare and deliver weekly reports on service performance, SLAs, and operational metrics.
- Monitor and track incident, change, and problem management activity via ITSM tools.
- Coordinate with external vendors (e.g., IBM, HCL) to manage escalations and follow-ups.
- Maintain accurate operational documentation including SOPs, workflows, and reporting templates.
- Support internal knowledge transfer, onboarding, and transition activities.
- Contribute to governance processes, service reviews, and continuous improvement initiatives.

**What You Bring**
- 3+ years experience in service reporting, governance, or service delivery support.
- Proficiency in Excel and reporting tools, with strong data presentation and analysis skills.
- Hands-on experience with ITSM platforms such as ServiceNow, Jira, or equivalent.
- Excellent communication, coordination, and stakeholder engagement skills.
- Ability to work independently, manage multiple priorities, and maintain high attention to detail.

**Why Join Us?**
- Work on high-visibility service delivery for enterprise and government platforms.
- Gain exposure to large-scale ICT environments and vendor ecosystems.
- Contribute to secure, mission-critical programs that support national operations.
- Join a team focused on quality, collaboration, and continuous service improvement.

If you're a reporting and governance specialist ready to support enterprise-grade infrastructure programs, we invite you to apply. Join Showtime Consulting and help shape secure and reliable service delivery across critical environments.

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